Questions & Answers

Q: QuestionWhat's the bridge measurement?

Asked 1 day ago by Dae.

• A:Answer Hello Dae! The specific bridge measurement is 21 mm, paired with an overall lens width of 22 mm and a lens height of 32 mm. Unlike traditional fixed plastic frames, this model features an adjustable metal nose bridge equipped with a 3-crank click system that offers 15° of adjustment for a perfectly tailored fit. Furthermore, the metal pads were explicitly co-designed with Kylie Jenner so you can effortlessly wipe off foundation or powder without ruining the material. We have a vision you’re going to love these glasses!

  Answered 1 day ago by Meta Store Support

  
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Q: QuestionCan you take these and get prescription lenses in them?

Asked 1 day ago by Sm.

• A:Answer Hi there, Thank you for taking the time to reach out with your question. When it comes to fitting prescription lenses into your frames, you have two convenient options. You may submit your prescription directly to us, or you can visit any authorized retailer or your preferred eye care provider to have the lenses fitted. What’s most important is that your warranty remains fully intact, and it will cover any damages that might occur during the fitting process. This way, you can enjoy your eyewear with confidence, knowing that both your vision needs and your product protection are taken care of.

  Answered 1 day ago by Meta Store Support

  
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Q: QuestionAre they polarized?

Asked 3 days ago by Alex.

This question was asked about the related product: Meta - Starfire Kylie Edition - Smart AI glasses for Women, Men-Meta AI, 12MP Camera, Live Translate - Black Lenses - Classic Black

• A:Answer Hello Alex Thank you for sharing your experience with us! We appreciate you for taking the time to ask about the Starfire Kylie Edition Smart Glasses. Yes, the Starfire Kylie Edition Smart Glasses do come with polarized lens options. At launch, Meta confirmed that these glasses are available with clear, sun, polarized, and Transitions lenses, giving customers flexibility to choose the type that best suits their lifestyle. Polarized lenses are especially helpful for reducing glare from reflective surfaces like water or roads, making them ideal for outdoor use. If you need additional help with your device, you can contact our Support team directly from the official brand website anytime and they’ll be happy to help you. For faster service, you can also submit a new request via chat or WhatsApp at https://www.meta.com/help/support/.

  Answered 2 days ago by Meta Store Support

  
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Q: QuestionAre the covered by the Best Buy total plan?

Asked 3 days ago by Hermosa.

Q: QuestionHow many inches from hinge to hinge? Using the virtual try on they look as if they will be to wide for my smaller shaped face.

Asked 3 days ago by Curious.

• A:Answer Hi Curious, The Starfire Kylie Edition smart glasses measure exactly 5.04 inches (128 mm) from hinge to hinge. While virtual try-on tools are great for previewing styles, camera angles can sometimes distort the sizing and make the frames appear wider than they actually are. This specific edition is designed with a slim profile tailored for smaller face shapes, making it a much closer fit than standard smart glasses. To see how they will fit you, we recommend holding a ruler up to your brow line in front of a mirror to measure your temple-to-temple width, or comparing this 5.04-inch measurement to a pair of sunglasses you already own that fit you well.

  Answered 2 days ago by Meta Store Support

  
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