I bought this but haven't gotten the code null

I may be a little late on this, but I had the same worry until I set my system up. Once I turned it on it said that this system came included with the 2yr All Access game pass. From there it was easy to continue through the prompts and start using game pass.

Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app. To redeem during initial setup: As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them then, the offers remain on the console until they’re redeemed. To redeem after setup in Settings app: Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console. Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers. If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, contact Citizens One at service.citizensone.com. They’ll need to verify your Xbox All Access account and determine next steps.

In our case we went through initial setup with the XBOX Series-S Console and did not find any Ultimate Game Pass. It does not appear to be "included" with the console. I do have my account set up with Citizens One, and have already made one monthly installment, but can't get through to customer service with them and I don't see how they could help with this issue anyway. We were not given any 25-digit redemption code with the purchase.

“I bought this but haven't gotten the code”

Asked by Tinks921 5 years ago

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Microsoft - 24mo Xbox Game Pass Ultimate membership - Xbox All Access - Xbox Series S [Digital]-Front_Standard

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I may be a little late on this, but I had the same worry until I set my system up. Once I turned it on it said that this system came included with the 2yr All Access game pass. From there it was easy to continue through the prompts and start using game pass.
Answered by JTom 4 years ago
Sorry, there was a problem. Please try again later.
Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app. To redeem during initial setup: As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them then, the offers remain on the console until they’re redeemed. To redeem after setup in Settings app: Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console. Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers. If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, contact Citizens One at service.citizensone.com. They’ll need to verify your Xbox All Access account and determine next steps.
Answered by MicrosoftOutreachTeam 5 years ago
Sorry, there was a problem. Please try again later.
In our case we went through initial setup with the XBOX Series-S Console and did not find any Ultimate Game Pass. It does not appear to be "included" with the console. I do have my account set up with Citizens One, and have already made one monthly installment, but can't get through to customer service with them and I don't see how they could help with this issue anyway. We were not given any 25-digit redemption code with the purchase.
Answered by JugglerEd 4 years ago
Sorry, there was a problem. Please try again later.