“Received the new XBox series S, but there was no game pass included. There was no prompt. The Settings/Account screen still does not have the "Included with this XBox" option. Am I receiving the wrong console ?”

1-3 of 3 Answers

• We're sorry there's an issue in redeeming your 24 months of Xbox Game Pass Ultimate. If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, contact Citizens Pay at service.citizensone.com. They’ll need to verify your Xbox All Access account and determine next steps.

  Answered by MicrosoftOutreachTeam 4 years ago

  • 
  • Top 100 Contributor

  Helpful (1)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Game pass showed right up when we turned Xbox on

  Answered by Angie 4 years ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Once I signed into my xbox live account. I went to subscriptions and account information. Sure enough it was already on the xbox for 24 months of game pass.

  Answered by Chefblt 4 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.