“I purchased Microsoft Office Home and Student from Best Buy in 2019. After one of the microsoft updates, it seems to have disappeared. I went to a suggested website, setup office .com. It wouldn't let me do anything because I didn't purchase online.”
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Thank you for your question. Your Microsoft account should have been associated with Office Home and Student 2019 during initial installation, allowing you to reinstall on the same device. For more information, please go here: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658 If that doesn't help, please reach out to Microsoft Support directly.
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