“Microsoft sculpture ergonomic wireless keyboard and mouse, L5V-00001, sky 1818024. I am working and my mouse cursor has disappeared. I have taken batteries out. Restarted but no help.”

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• We have some handy troubleshooting tips for your Microsoft Mouse here: https://support.microsoft.com/en-us/help/4034351/accessories-mouse-troubleshooting-problems-using-microsoft-mouse. If you should experience further difficulty, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/. We hope this helps!

  Answered by MicrosoftOutreachTeam 7 years ago

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• Did you try unplugging the usb receiver for a bit and then plugging it back in?

  Answered by stefnees 7 years ago

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