“In order to be eligible for the Microsoft phone trade-in offer, does the Surface Duo have to be pre-ordered, or does that offer also apply after September 10, 2020 when the phones are shipping/arriving?”
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I believe you have to buy the phone directly from Microsoft to take advantage of their trade-in program. BestBuy does have its own trade-in program and you should cehck with them for a quote on your phone if you are considering trading it in.
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