Questions & Answers

Q: QuestionWhat is the battery life ?

Asked 5 years ago by Anonymous.

• A:Answer Thanks for your question! Surface Laptop 3 offers up to 11.5 hours of typical device usage.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI have two questions. The first one is, whats the CPU of the laptop? And the second one does it run smoothly on this game called “fall guys”?

Asked 5 years ago by Brandon.

Q: QuestionMy computer is super hot after using it for 5 minutes. I’ve had it for under 24 hours. It is insane to me. Please help

Asked 5 years ago by John.

• A:Answer Hello John, We're sorry that there's an issue with overheating on your new Surface Laptop 3. First, we recommend making sure that its software and firmware has been updated to the most recent versions. If that doesn't help, please run the Surface Diagnostic Toolkit. For more information, go here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit If all else fails, please reach out to Microsoft Support for assistance here: https://support.microsoft.com/en-us/contactus/ Hope that helps, Chuck Surface Customer Care

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan RAM be expanded?

Asked 5 years ago by LCM112.

• A:Answer Thanks for asking! Unfortunately, it is not possible to expand the amount of RAM in Surface Laptop 3.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes the Best Buy 3 year extended warranty for the Surface Laptop 3 include coverage of the power cord and adapter?

Asked 5 years ago by Rocky.

• A:Answer Thanks for your question! For any questions regarding Best Buy's Geek Squad protection plans, we recommend going here: https://www.bestbuy.com/site/geek-squad-protection/computer-tablet-protection/pcmcat1489429207479.c?id=pcmcat1489429207479

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questionwhere are the surface dock? Come with or whick can i buy?

Asked 5 years ago by ransom.

• A:Answer Surface Laptop 3 does not come with a Surface Dock, but you can find the one you need here: https://www.bestbuy.com/site/microsoft-surface-dock-2-black/6408935.p?skuId=6408935

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this computer work with RPNow and LockDown Browser?

Asked 5 years ago by Unknown.

• A:Answer It works with lockdown browser! I use that now for my masters classes

  Answered 5 years ago by MarissaVerified Purchase

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Q: Questionwhat kind of media card fits into the slot?

Asked 5 years ago by natalie.

Q: QuestionCan this run gta v and Roblox?

Asked 5 years ago by jwats.

• A:Answer Depending on your hard drive capacity, maybe. I’d recommended at least a 1tb drive, which will up the price.

  Answered 5 years ago by ScoutmomVerified Purchase

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Q: QuestionCan it be connected to a larger monitor?

Asked 5 years ago by Eric.

• A:Answer You can connect your Surface Laptop 3 to an external monitor by using the USB-A port or USB-C port with an HDMI adapter.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs there any warranty or guarantee available? Also is it internationally applicable?

Asked 5 years ago by Henna.

• A:Answer Surface Laptop 3 comes with a standard 1-year limited hardware warranty.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDo these computers come with Office already installed on them?

Asked 5 years ago by tres.

• A:Answer Surface Laptop 3 comes with a free 30-day trial of Microsoft 365.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes AutoCAD work well on this computer?

Asked 5 years ago by Anonymous.

Q: QuestionCan Google Chrome and/or Firefox run on this? My school is switching to Canvas from Blackboard to access class work.

Asked 5 years ago by Draft.

• A:Answer Yes, you are able to use Google Chrome on Surface Laptop 3.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow is the camera, most I find are grainy and blurred looking I was sooo surprise the MacBook Pro and Air camera’s are grainy

Asked 5 years ago by Poppa.

Q: QuestionCan this be used online and can it be used to Skype

Asked 5 years ago by Anonymous.

• A:Answer Yes and yes. I just used it to skype yesterday!

  Answered 5 years ago by alyssa

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Q: QuestionDoes the 15" and the 10.5" lie flat when open

Asked 5 years ago by Aimee.

Q: QuestionWhat is the webcam resolution? Is it at least 320x240 VGA resolution?

Asked 5 years ago by Rose.

Q: Question¿ black color ?

Asked 5 years ago by Carloz.

• A:Answer This version of Surface Laptop 3 comes with the platinum finish.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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