Questions & Answers

Q: QuestionWhen will the sandstone color be back in stock for this item?

Asked 4 years ago by Lady.

This question was asked about the related product: Microsoft - Surface Laptop 4 - 13.5” Touch-Screen – Intel Core i5 - 8GB Memory - 512GB Solid State Drive - Sandstone

• A:Answer Hello Lady. Thank you for your question. To check when this product will be available in stock, you may contact the retailer Support Center using the following link: ***https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001*** Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
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Q: QuestionWhen will you restock this item?

Asked 4 years ago by BP.

This question was asked about the related product: Microsoft - Surface Laptop 4 - 13.5” Touch-Screen – Intel Core i5 - 8GB Memory - 512GB Solid State Drive - Sandstone

• A:Answer Hello BP. Thank you for your question. To check when this product will be available in stock, you may contact the retailer Support Center using the following link: ***https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001*** Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
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Q: QuestionWhen will the 13.5" Surface Laptop 4 Intel Core i5 in Matte Black or Ice Blue be in stock again?

Asked 4 years ago by riri.

• A:Answer I got the ice blue in the store at Lakeland, FL

  Answered 3 years ago by Bino

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Q: QuestionWill this model in the matte black color be available again at Best Buy?

Asked 4 years ago by DDTR.

• A:Answer Thank you for the question. The 13.5" Surface Laptop 4 Intel Core i5 in Matte Black is in stock on Best Buy.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes the surface laptop seperate and allow writing just on the screen that the computer will convert to typed information?

Asked 4 years ago by Anonymous.

• A:Answer No, it only bends open about 180 degrees no detachment.

  Answered 4 years ago by DakotaV

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Q: QuestionThe above lap top have everything I’m looking for except 2-1/convertible.

Asked 4 years ago by Peaches.

This question was asked about the related product: Microsoft - Surface Laptop 4 - 13.5” Touch-Screen – Intel Core i5 - 8GB Memory - 512GB Solid State Drive - Sandstone

• A:Answer If you are interested in a device that offers laptop, tablet and studio modes, we recommend checking out Surface Book 3.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionConvertible laptop

Asked 4 years ago by Peaches.

This question was asked about the related product: Microsoft - Surface Laptop 4 - 13.5” Touch-Screen – Intel Core i5 - 8GB Memory - 512GB Solid State Drive - Sandstone

• A:Answer No, the screen does not detach from the keyboard section of the device nor does the screen flip or rotate all the way around. The screen will open to about 120 degree. from its closed position.

  Answered 4 years ago by dylanpendy

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Q: QuestionWhy you don’t have the color ice blue for the 15 inch laptop?

Asked 4 years ago by QB.

• A:Answer My wife wanted it. Lol so you know how that goes!!

  Answered 4 years ago by Dirtydog09Verified Purchase

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Q: QuestionDo these come with a TPM and the secure boot options for bitlocker, credential guard, i know the MS Store offers a "Business" model.

Asked 4 years ago by SmilingBoB.

• A:Answer Thank you for the question. Yes, Surface Laptop 4 security includes TPM 2.0 chip for enterprise security and BitLocker support, as well as enterprise-grade protection with Windows Hello face sign-in.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHave there been any changes to improve the power cord from earlier surface pro models?

Asked 5 years ago by Anonymous.

• A:Answer Not sure what previous model chargers/cord had. This one is magnetic, no damage to port if you kick it by mistake, 65W, and has a USB-A charging port on one of the charger sides. That USB charging port helps since the Surface Laptop 4 only has "1" USB-A and "1" USB-C plus the magnetic charging port.

  Answered 4 years ago by SuperSSD

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