Questions & Answers

Q: QuestionCan it be connected to an external monitor and if yes what accessory would facilitate this

Asked 4 years ago by Mouttamassy.

• A:Answer It does not have a direct input for HDMI, but I plug mine into a Dell hub via the USB-C port. So yes, you can, but you'll need a one of these hubs. I believe Microsoft makes a Surface Hub, but it's not necessary for it to be a Microsoft branded hub if you like another type.

  Answered 4 years ago by MJlovestechVerified Purchase

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Q: QuestionIs the facial recognition optional? What is the processor speed base? Also does it come with standard Windows 10 Home 64-bit Operating System? Please answer all questions.

Asked 4 years ago by Angela.

• A:Answer Great questions. Yes, facial recognition can be managed in your account settings. To learn more about Window Hello sign-in options, go here: https://support.microsoft.com/en-us/windows/learn-about-windows-hello-and-set-it-up-dae28983-8242-bb2a-d3d1-87c9d265a5f0 This Surface comes with Windows 10 Home 20H2 and has a base clock speed of 2.1GHz.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan a laptop pen be used for drawing with the Surface Laptop 4? I realize that a pen does not come with the computer. Thank you.

Asked 4 years ago by TH.

• A:Answer Yes, Surface Pen is compatible with Surface Laptop 4.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionSo this comes with a keyboard and trackpad?

Asked 1 year ago by Carolina79.

• A:Answer Yes

  Answered 9 months ago by MariahGVerified Purchase

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Q: Questionhi is it brand new?, or openbox?

Asked 1 year ago by amirsalehi.

Q: QuestionHow's the sound on this machine? Last Asus i purchased, I returned. Sound output was about 30% at maxed out. I need loud, and crystal clear. One more thing: Where are the speakers located? If on the bottom, that's not going to give me the sound I require.

Asked 1 year ago by chilly.

Q: QuestionWhat is the OS supplied with this device? Win 11 Home or Pro?

Asked 1 year ago by Win11HomeorPro.

Q: QuestionDO COMPUTERS COME LOADED WITH MICROSOFT OFFICE? IF NOT, HOW MUCH DOES THE SOFTWARE COST?

Asked 2 years ago by BONNIE.

Q: QuestionAre you able to hook up a monitor to the laptop? Thank you.

Asked 2 years ago by Jill.

• A:Answer Unless it is wireless, no. There are no HDMI ports on the laptop. Only USB-A and USB-C

  Answered 1 year ago by CyrahEVerified Purchase

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Q: QuestionCan this device be charged through the USB-C port?

Asked 2 years ago by Lee.

• A:Answer No. it has a laptop specific type of charge port and USB-C is not compatible.

  Answered 1 year ago by ErikOVerified Purchase

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Q: QuestionCan I run quickbooks on this system?

Asked 2 years ago by Milind.

Q: QuestionIs the keyboard backlit ?

Asked 2 years ago by Keyboard.

• A:Answer Yes

  Answered 2 years ago by JasonRVerified Purchase

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Q: QuestionIs the screen non-glare? If so, is it matte finish?

Asked 2 years ago by Chili.

• A:Answer Slightly Just adjust the screen angle to remove glare

  Answered 2 years ago by JasonRVerified Purchase

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Q: QuestionWhat is the ryzen 5 cpu? Ty.

Asked 2 years ago by Anonymous.

• A:Answer The AMD CPU in this Surface Laptop 4 is a Ryzen 5 4680u. Windows shows 12 CPU cores, but I think it is 6 cores/12 threads. The base clock is 2.1Ghz and the max boost is 4.0Ghz. I've attached a couple screenshots. Hope this helps.

  Answered 2 years ago by rte24Verified Purchase

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Q: QuestionFor connecting to a monitor what kind of dock hub would this need, and what max resolution and ferquency, would on the monitor would be?

Asked 2 years ago by Alex.

Q: Questioncan you use a mouse with this laptop

Asked 2 years ago by WC11.

• A:Answer Yes. It has an USB port for a digital mouse, but we got a blue tooth digital mouse and it works great.

  Answered 2 years ago by MegAnneVerified Purchase

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Q: Questionis it possible to upgrade SSD hard drive capacity?

Asked 3 years ago by buzun.

Q: QuestionIs the platinum version's keyboard fully metal or is it covered by the suede like material?

Asked 3 years ago by floatingfrisbee.

• A:Answer The keyboard is covered with the suede like material.

  Answered 3 years ago by KeishaVerified Purchase

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Q: QuestionBestbuy says 13.5 variant in Platinum do come with aluminum palm rest but microsoft comment says aluminum palm rest is not available in platinum 13.5. I am confused. What’s the truth? I need aluminum palm rest 13.5 platinum

Asked 3 years ago by Surendra.

• A:Answer The palmrest is alcantara--the aluminum is with the black and gold models.

  Answered 3 years ago by epkq

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