Questions & Answers
- Model:
- ZGP-00037
- |
- SKU:
- 10124573
Q: QuestionCan you also charge it via regular USB Type C, or do you only have to use a proprietary Microsoft charger?
Asked by Pashlit.
- A:Answer This will charge via the USB-C port as long as you are using a charger that provides the proper wattage. That said, the battery life is incredible so it's very possible to be able to use this all day without needing a charge.
Answered by DPW23
Q: QuestionWhat is the Snapdragon X Elite SKU in that?
Asked by dsaandrade.
This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 512GB Storage (7th Ed) - Sapphire
- A:Answer Hi there, and thanks for reaching out. The SKU for the model with X Elite is 6582840.
Answered by Snapdragon team

Q: QuestionI'm interested in gettin one of these but I want to know if it's possible to get it with a spanish keyboardl
Asked by fabus86.
This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 512GB Storage (7th Ed) - Sapphire
Q: QuestionCan I use my Windows 11 Pro license to upgrade this laptop?
Asked by Anonymous.
This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 512GB Storage (7th Ed) - Sapphire
Q: Questioncan you add a second SSD to expand storage?
Asked by gautam27.
- A:Answer You can't add another SSD but you can upgrade the current one to a bigger size. You just need a 2230 sized SSD.
Answered by Bdunn
Q: QuestionAre any of the components upgradable like ram or hard drive? Can you attach an external disk drive to this? How many screens can you attach?
Asked by CR.
This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 512GB Storage (7th Ed) - Dune
- A:Answer The RAM is soldered on but you can upgrade the SSD. The SSD size is 2230 so you can't fit the normal sized ones you're used to seeing. The laptop has 2 USB 4 ( Type C) and 1 USB Type A you can use those ports for an external Hard drive or SSD. you can use 3 external screens with it
Answered by Bdunn
Q: QuestionIs there a subscription required for copilot ai?
Asked by CR.
This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 512GB Storage (7th Ed) - Dune
- A:Answer Short answer is no
Answered by Bdunn
Q: QuestionI just bought this laptop and realized that certain programs won't run on it. Eg InDesign, illustrator, Canon printer, Outlook to name a few. Will this be fixed ever? This is a major issue...
Asked by BabaOMalley.
This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 512GB Storage (7th Ed) - Sapphire
- A:Answer Some of these will run in emulation. This is NOT a fault with the laptop. This device is not X86 based. It has ARM architecture. That's important to understand when you buy it. A lot of software vendors are writing ARM versions of their most popular programs so I would expect as more and more manufacturers release ARM based Windows devices you'll see compatibility become a non-issue. Until then, it's important to consider whether you need X86 or if ARM will suffice. The Snapdragon X Elite chip offers incredible performance with amazing battery life. The only drawback is that you might encounter some compatibility issues as Windows for ARM grows. Microsoft, Dell, Samsung, Lenovo, and more are all offering ARM based Windows devices. As these hit the market more and more software will be native to ARM.
Answered by DPW23
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