Questions & Answers

Q: QuestionDoes this laptop qualify for a free Windows 11 upgrade?

Asked 4 years ago by LLS.

• A:Answer Yes, Windows Update will let you know when it's available. You can also check on your own by going to Settings > Update & Security > Windows Update > Check for updates.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: Questioncan this run a PDF reader and use google Chrome or only Edge?

Asked 4 years ago by NewStudent.

• A:Answer Thanks for the question. Surface Laptop Go is able to download apps from the Microsoft Store. Please visit our website to check compatibility: https://www.microsoft.com/en-us/store/apps/windows

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this a new laptop or renewed ?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Thank you for the question. You can buy Surface Laptop Go new at BestBuy.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan you hook up to a monitor with this computer? I just bought it and it doesn't have an HDMI hook up

Asked 4 years ago by DaniRodriz.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Yes, you can use an adapter or dock to connect your Surface Laptop Go to an external monitor.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhich way do you have to scroll while using the mouse? For instance say I'm scrolling down the page, do you have to move the mouse up or down to do that?

Asked 4 years ago by Emily.

• A:Answer To scroll on the touchpad of your new Surface Laptop Go, all you need to do is move two fingers in the direction you want your cursor to go.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this something good one to use video editing software ?

Asked 5 years ago by Nash.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Hello Nash. Yes, this laptop computer works for normal video editing such as 1080p video editing. In case you would like to go for very high end editing such as 4K video editing, I would suggest you choosing a different computer system built in with a dedicated graphics card. Here you can find two laptop recommendations that come with a dedicated graphics card: https://www.bestbuy.com/site/msi-gf63-15-6-gaming-laptop-intel-core-i5-nvidia-geforce-gtx1650-256gb-ssd-8gb-memory-black/6456141.p?skuId=6456141 https://www.bestbuy.com/site/acer-nitro-5-15-6-laptop-intel-core-i5-8gb-memory-nvidia-geforce-gtx-1650-256gb-ssd-obsidian-black/6413247.p?skuId=6413247 Thank you for choosing Intel!

  Answered 5 years ago by Intel team

  
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Q: QuestionCan I use a pen with this laptop? Like for taking notes during a lecture or somthing?

Asked 5 years ago by Alex.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Thank you for the question. Surface Pen is not compatible with Surface Laptop Go.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionAre all of the basic programs(Word, Excel, outlook, etc.) previously installed?

Asked 5 years ago by Dee.

• A:Answer Great question. To activate Microsoft 365 on your Surface, all you need to do is sign into your account.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCAN I USE THIS WITH MY CONSUMER CELLULAR CELL PHONE SERVICE WOULD IT BE ABLE TO BE USED AS A PHONE WHEN NEEDED IF NOT IS THERE ANOTHER LESS EXPENSIVE MODEL THAT WILL WORK?

Asked 5 years ago by MIKE.

• A:Answer Thanks for asking. Surface Laptop Go does not offer an LTE model. If you are interested in a compact, lightweight LTE-enabled device, we recommend Surface Pro X and Surface Go 2.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat do you use a stylus for ?

Asked 5 years ago by Susie.

• A:Answer Thank you for your question. Unfortunately, Surface Pen and other styluses are not compatible with Surface Laptop Go.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan this computer connect to an external monitor using a HDMI cord?

Asked 5 years ago by Fatimakidd.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Surface Laptop Go does not have an HDMI port. You can connect your Surface to external monitors via an adapter or dock. Please visit our website to see view all available options: https://www.microsoft.com/en-us/store/collections/surfacepowerdock

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I download and play the sims 4?

Asked 5 years ago by Jasmin1194.

• A:Answer Thanks for asking! Yes, The Sims 4 is playable on Surface Laptop Go.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionAlthough this laptop does not have an HDMI port, are there alternative methods to plugging this laptop into a TV to stream from an online site, for instance? Thank you.

Asked 5 years ago by Mikaela.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Thanks for asking! To connect Surface Laptop Go to a TV, we recommend investing in a USB-C to HDMI External Video Adapter. For more information, please go here: https://www.bestbuy.com/site/microsoft-usb-c-to-hdmi-external-video-adapter-black/6155222.p?skuId=6155222

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat programs come with this computer, i.e., Word, Excel?

Asked 5 years ago by Angela.

• A:Answer Surface Laptop Go comes with Windows 10 in S mode. Other programs and apps are available as an additional purchase.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I use my apple ear buds with the Bluetooth on this laptop?

Asked 5 years ago by Gail.

• A:Answer yes you can i use mine all the time just pair apple headphones as if you were connecting to a new device and it should pop up on laptop

  Answered 5 years ago by SAMK

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Q: QuestionDoes the screen part de attache from the keyboard? And can you get apps on here?

Asked 5 years ago by MolinaFranqui.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Thank you for your questions. No, the keyboard does not detach. Apps may be installed through Microsoft Store.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this support Photoshop?

Asked 5 years ago by Chris.

• A:Answer Yes, Surface Laptop Go is compatible with Adobe Photoshop Elements 2020.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this laptop have a webcam or camera?

Asked 5 years ago by Abby.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Thank you for your question. Yes, Surface Laptop Go has a built-in 720p HD camera.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this computer come with word, PowerPoint, excel, etc?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Thank you for asking. No, software other than Windows 10 in S mode is sold separately.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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