Questions & Answers

Q: QuestionIs it a Fanless design or does it have a Fan to cool the CPU? I need one with a Fan in it because the Fanless ones heat up too much when doing alot of work.

Asked 5 years ago by WonderBread.

• A:Answer Thank you for asking! Surface Laptop Go has a built-in fan.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionGood morning: The screen is black, doesn't turn on, please guide o how to fix it. Thanks,, German A Corzo

Asked 9 months ago by Albert.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Ice Blue

Q: QuestionIs this compatible with a plug in graphics tablet like the Wacom Intuos Graphic Drawing tablet?

Asked 2 years ago by Emm.

Q: QuestionAre service centres for Microsoft laptops available in India, if yes can the link for service centres be provided. Also does it provided extended warranty

Asked 2 years ago by Chandra.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Ice Blue

Q: QuestionIs it possible to use another type of pen other than Microsoft?

Asked 2 years ago by sonia1205.

• A:Answer Ive found that any pen that works on any touch screen works just fine... however there may be more features youll only find with the microsoft brand pen

  Answered 1 year ago by ChristopherW

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Q: QuestionCould I use this as a drawing board on a pc?

Asked 2 years ago by lucara.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Ice Blue

Q: QuestionCan I download Google Drive on this laptop?

Asked 2 years ago by Ray.

• A:Answer Yes, no problem

  Answered 1 year ago by ChristopherW

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Q: QuestionWhat does it cost to upgrade the Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Ice Blue to Windows 11?

Asked 3 years ago by Tom.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Ice Blue

Q: QuestionCan a pen be used with a surface laptop go 2?

Asked 3 years ago by Anonymous.

• A:Answer yes, but the screen does not sit flat enough to really use the pen comfortably

  Answered 3 years ago by blownaway

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Q: QuestionCan I print wirelessly?

Asked 3 years ago by Bobm.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Ice Blue

• A:Answer Yes.

  Answered 3 years ago by Blessed

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Q: QuestionHello, If I am transferring WORD and data from my old computer onto the new laptop would I still need to buy the WORD software? Also, can I purchase online and visit the store to do the data transfer? Let me know. Thank you,

Asked 3 years ago by Mickey.

• A:Answer Hello! You shouldn’t have to rebuy word since it already comes on the computer. You also should be able to sign into your Microsoft account which has access to all those types of programs. Hope this helps!

  Answered 3 years ago by SamanthaKVerified Purchase

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Q: QuestionDoes it come with a charger?

Asked 3 years ago by Robloxfan.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Ice Blue

• A:Answer Yes it does.

  Answered 3 years ago by enriqueVerified Purchase

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Q: QuestionCan this operating system be upgraded to Windows 11?

Asked 3 years ago by BB.

• A:Answer Ye

  Answered 3 years ago by Cece

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Q: QuestionDo you guys have the ‘Sage’ color option? It’s available on the Microsoft website, but I’m not seeing it here.

Asked 3 years ago by Alivia.

• A:Answer Hi there, For the 'Sage' color, you'll want to look at the Surface Laptop Go 2. Sage was, unfortunately, not available until the Laptop Go 2.

  Answered 3 years ago by Coleman2000

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Q: QuestionMy surface isn’t charging anymore I don’t know if it’s the charger

Asked 3 years ago by Lily.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Ice Blue

Q: QuestionCan you use the touch screen to sign documents?

Asked 3 years ago by Brandi.

• A:Answer Yes using Wacom stylus pen

  Answered 3 years ago by EliteBuyerVerified Purchase

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Q: QuestionWill this device support a USB-C to 4-port HDMI Multi-Monitor Adapter to duplicate the laptop screen to 4 additional monitors?

Asked 3 years ago by JLG.

• A:Answer Hello JLG. It is important to be aware that the Intel® Core™ i5-1035G1 only accepts 3 monitors. However, we higly recommend verifying accurate compatibility with your system manufacturer. Thank you

  Answered 3 years ago by Intel team

  
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Q: QuestionCan I play Sims 4 on this?

Asked 3 years ago by LillyPaige524.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Ice Blue

• A:Answer Hello LillyPaige524. Software has minimum requirements that need to be verified on your device before downloading it. We highly recommend you check the specific software publisher's website for their minimum/recommended hardware requirements to run their program, then compare those requirements to this system's configuration. Thank you for choosing Intel.

  Answered 3 years ago by Intel team

  
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Q: Questionwhy does this laptop sometimes not turn on? The first time I bought it, it did not turn on at all. Then, four days after I bought it for the second time, it froze and turned off. However, it never turned back on after that.

Asked 3 years ago by khans21.