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Maybe you should read the product description. It clearly says upgrade from Windows 11 Home not Windows 7.
Sorry, there was a problem. Please try again later.I am pretty sure you have to upgrade from Windows 10. I have heard that there is a work around to upgrade directly from Windows 7, but have not tried it myself. This PC came with Windows 10 Home. I had the Best Buy Geek Squad upgrade to Windows 11 Pro and there were no issues. Hope this helps.
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