Questions & Answers

Q: QuestionI recently bought this controller for my Xbox one and went to set it up when I got home with my rechargeable batteries, but they don’t seem to work. Did they make it to where older rechargeable batteries don’t work with the new controllers?

Asked 4 years ago by pcmasterace.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Robot White

• A:Answer The form factor of the back is slightly different so you'll need a new charger as the back cover is different. That said older rechargeable packs can be charged separately and then installed in the controller. Another option is to buy a new Xbox Series rechargeable battery pack (using the cover the controller came with) an then charge it via USB-C. This time around there are two sets of battery pins inside. I'm guessing that it won't charge older packs or rechargeable AA batteries via USB-C so that people wouldn't damage their controller by accidentally charging standard AA batteries, hence the second set of charging pins.

  Answered 4 years ago by Nico07

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Q: QuestionWhat type of USB connector plugs into this unit- USB A or USB C? If one uses a USB cable does that mean the wired connection makes batteries unnecessary? Does the unit come with any connector cables, like USB cables? What accessories come in the box?

Asked 4 years ago by gyeltsen.

• A:Answer It requires USB-C at the controller connection. Does not come with any cables. You get Controller and 2x AA Batteries in the box as well as some instructions that take you to a page 404 because microsoft has their head up their butts again.

  Answered 4 years ago by DrPeeper

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Q: QuestionIs it compatible with the Xbox one?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Shock Blue

• A:Answer Yes. These new Xbox Series X | S Controllers are backwards compatible with Xbox One X | S. Likewise, Xbox One X | S Controllers are forwards compatible with Xbox Series X | S consoles.

  Answered 5 years ago by Anonymous

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Q: QuestionDoes this controller have a built-in gyroscope?

Asked 1 year ago by Alex.

• A:Answer No

  Answered 1 year ago by QuineGVerified Purchase

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Q: QuestionCan this controller connect to a tv by itself like a vizio tv for example or does it have to be connected to a game console first in order to work?

Asked 2 years ago by Beastart159.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Stellar Shift Special Edition

• A:Answer Because it has bluetooth capabilities, as long as the TV supports it, you should be able to directly connect to the TV. I know samsung TV's support that. You don't have to connect it to a game console first. In fact, I have purchased a few xbox controllers just to use with my PC, iPad, or apple tv 4k without ever connecting it to a xbox console. Hope this helps.

  Answered 2 years ago by Kankri99

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Q: QuestionDoes it come with a cable to connect to PC?

Asked 2 years ago by Roma.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Stellar Shift Special Edition

• A:Answer There was no cable included in the box; just the controller, two AA batteries, and the various obligatory owner's documents.

  Answered 2 years ago by FigblatVerified Purchase

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Q: QuestionWill this controller work for PC?

Asked 2 years ago by Kalle.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Stellar Shift Special Edition

• A:Answer Yes. It's the reason I bought it. I don't own a Xbox consol.

  Answered 2 years ago by MechatronicsStudent

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Q: QuestionHow long is the warranty?

Asked 3 years ago by Iielbaf.

• A:Answer Thanks for asking! This Xbox controller comes with a 90-day limited manufacturer warranty from Microsoft.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionDo you know or have an idea on when the pink controller is scheduled to be released

Asked 3 years ago by Timothy.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Deep Pink

• A:Answer It’s available straight from the Microsoft store. Which makes no sense to me…

  Answered 3 years ago by Anonymous

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Q: Questioni bought this controller today and i tried connecting this to my imac but does not show in blue tooth even if i turned it on.i also tried connecting this to my ipad and iphone but it appears in bluetooth but does not work on any games what so ever.

Asked 3 years ago by william.

• A:Answer Thank you for your question. This Xbox controller may connect to iMac devices via Bluetooth but is not designed for use with them. It is compatible with iOS devices running iOS 14.5 or later. For troubleshooting help, please go here: https://support.xbox.com/en-US/help/hardware-network/accessories/connect-and-troubleshoot-xbox-one-bluetooth-issues

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionDoes this work with an Alienware laptop?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Pulse Red

• A:Answer Thanks for checking! Yes, you may use this controller with a Windows 10/11 laptop via Bluetooth or through a wired connection with a standard USB-C cable.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionWill this work with original Xbox?

Asked 3 years ago by mmnpa.

This question was asked about the related product: Microsoft - Xbox Adaptive Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - White

• A:Answer I don't think it does.

  Answered 3 years ago by DkjacksonVerified Purchase

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Q: QuestionWill this controller work with Xbox 360?

Asked 3 years ago by Kf.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Robot White

• A:Answer Thanks for checking! No, this Xbox controller is not compatible with Xbox 360. It is designed for use with Xbox Series X/S and Xbox One.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionWill this controller work with my Xbox 360 Kinect?

Asked 3 years ago by Lerb.

• A:Answer Thank you for checking! No, this Xbox controller is not compatible with Xbox 360.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionIs this compatible with all Xbox one series?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Pulse Red

• A:Answer Thanks for checking! Yes, this Xbox controller is compatible with Xbox Series X/S and all Xbox One consoles.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionWill this also work with my Xbox 360?

Asked 3 years ago by Oldschool.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, Windows Devices - Aqua Shift Special Edition

• A:Answer Unfortunately, this Xbox controller is not compatible with Xbox 360. It's designed for use with Xbox Series X/S, Xbox One, and Windows 10/11 PC.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionDoes the controller have a silicone feel to it or is it plastic hard?

Asked 3 years ago by Anonymous.

• A:Answer Thanks for asking! The Carbon Black controller has a hard plastic shell.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionEven though this is wireless, is it possible to use it with a wired connection to an Xbox? If so, what cable/cord is needed?

Asked 3 years ago by MK.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, Windows Devices - Aqua Shift Special Edition

• A:Answer Thanks for checking! Yes, you may use this Xbox controller with a wired connection to your Xbox console. It uses a standard USB-C to USB-A cable, though we recommend getting one that's long enough to be comfortable.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionDoes this controller have a headphone jack?

Asked 3 years ago by Tank.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Pulse Red

• A:Answer Thanks for checking! Yes, this Xbox controller has a built-in 3.5mm stereo headset jack.

  Answered 3 years ago by MicrosoftOutreachTeam

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