Questions & Answers

Q: QuestionHow can I start a Mint family?

This question was asked about the related product: Mint Mobile - Unlimited Phone Plan - 12 Months of Wireless Service

• A:Answer You can start a Mint family by logging into your Mint Mobile account in the app or via Mintmobile.com.

Q: QuestionWhat kind of SIM card does this phone plan use?

This question was asked about the related product: Mint Mobile - Unlimited Phone Plan - 12 Months of Wireless Service

• A:Answer This phone plan uses a three-in-one SIM card (mini, micro, and nano sizes).

Q: QuestionDoes this plan include mobile hotspot?

This question was asked about the related product: Mint Mobile - Unlimited Phone Plan - 12 Months of Wireless Service

• A:Answer Yes, this plan includes a free mobile hotspot.

Q: QuestionWhat should I do if I have issues activating my SIM card?

This question was asked about the related product: Mint Mobile - Unlimited Phone Plan - 12 Months of Wireless Service

• A:Answer If you're having issues with activating your SIM, you can contact Mint's Care Team.

Q: QuestionDoes this plan allow calling to Canada and Mexico?

This question was asked about the related product: Mint Mobile - Unlimited Phone Plan - 12 Months of Wireless Service

• A:Answer Yes, this plan includes free calling to Canada and Mexico.

Q: QuestionCan I use my own phone with this service?

• A:Answer Yes, you can bring your own unlocked GSM phone if it is compatible with the service.

Q: QuestionWhat kind of data is included with this plan?

This question was asked about the related product: Mint Mobile - Unlimited Phone Plan - 12 Months of Wireless Service

• A:Answer This plan includes unlimited 5G and 4G LTE data.

Q: QuestionCan I use my current phone with this plan?

This question was asked about the related product: Mint Mobile - Unlimited Phone Plan - 12 Months of Wireless Service

• A:Answer Yes, you can bring your own phone if it is compatible with most unlocked GSM devices.

Q: QuestionWhat should I do if I have issues activating my SIM card?

• A:Answer If you have issues activating your SIM card, you should contact Mint's Care Team.

Q: QuestionIs it possible to make calls to Canada with this plan?

• A:Answer Yes, this plan includes free calling to Canada and Mexico.

Q: QuestionHow can I start a Mint family?

• A:Answer You can start a Mint family by logging into your Mint Mobile account in the app.

Q: QuestionWhat kind of SIM card is included in this kit?

• A:Answer This kit includes a free three-in-one SIM card, which includes mini, micro, and nano sizes.

Q: QuestionDoes this plan include unlimited text messages?

• A:Answer Yes, this plan includes 12 months of unlimited text messages.

Q: QuestionDoes this plan include mobile hotspot?

This question was asked about the related product: Mint Mobile - 15GB/mo Phone Plan - 12 Months of Wireless Service

• A:Answer Yes, this plan includes free mobile hotspot.

Q: QuestionCan you use this to continue service on an already active line?

Asked 6 years ago by Wayne.

• A:Answer Short answer: No, you cannot use the new sim to continue an already active line in Mint Mobile. Long answer: Well, you can basically wait for your current term to expire, and create a new account - "Porting" your existing number to the new sim card, but it does take some finesse to get that working. I called Mint Mobile before I purchased, and I had an answer from one agent saying that is possible to continue, but when I got the card, and tried to extend my service, I had to call and find that is not supported. But you can let the current sim run out, and create a new account with number "ported" in with the new sim card. I hope this answers your question.

  Answered 6 years ago by MintHelperVerified Purchase

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Q: QuestionWill sim card offer a mobile number if i choose not to bring my current cell phone number over?

Asked 4 years ago by Akedziersk.

This question was asked about the related product: Mint Mobile - Unlimited Phone Plan - 3 Months of Wireless Service

• A:Answer Yes. They can provide you a number

  Answered 4 years ago by BECCAKATT3596Verified Purchase

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Q: QuestionCan I buy two of this items 3 months for $90 get 3 months free and stack up to 12 months of service ?

Asked 4 years ago by B6G6.

This question was asked about the related product: Mint Mobile - Unlimited Phone Plan - 3 Months of Wireless Service

• A:Answer When you buy 3 months plan, you get 3 months free for each line.

  Answered 4 years ago by Pauleo

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Q: QuestionI pay tax on the card at the store. Do I then have to pay tax (and the recover fee) when I activate the card with Mint Mobile. Also, store employee told me he didn't see anything on it about the 3 months free so maybe buy it from MM direct.

Asked 4 years ago by Peg.

This question was asked about the related product: Mint Mobile - Unlimited Phone Plan - 3 Months of Wireless Service

• A:Answer Thanks. You are correct and it was easy I did go ahead and buy the card at Best Buy and yes, no other taxes or fees when I activated it and I got the additional 3 months. Easy and working great.. I'm happy with it. Thanks for your reply.

  Answered 4 years ago by Pegt

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Q: QuestionCan I use the phone Hot Spot to operate my laptop internet?

Asked 4 years ago by MintHotSpot.

This question was asked about the related product: Mint Mobile - Unlimited Phone Plan - 3 Months of Wireless Service

• A:Answer Yes you can. Please note it can vary on speed and coverage depending on the area where you plan on using this.

  Answered 4 years ago by KampferVerified Purchase

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