Questions & Answers

1-10 of 16 Questions
  • Question
    one year warranty   (11 Answers)

    I bought my charger less than a year ago, and the lights have gone out and it wont charge my phone properly anymore. I still have the sticker from the package, but no receipt (im sure you can look it up through my Best Buy card). Can I just bring it back to my local best buy and get a new one?

    By Anonymous October 8, 2015.

    Answers
    • Best 
      Answer

      I would

      By Drewstein March 26, 2016.

    • Question
      Do these cables light up? I ordered lightning cables and that is not what I wanted. I want them to light up and look like a stream of light is flowi   (10 Answers)

      By Debianna April 19, 2016.

      Answers
      • Best 
        Answer

        Yea this charger lights up and it moves from the outlet to the phone and it stops when the phone is fully charged.

        By MissA May 20, 2016.

      • Question
        How do I find information on the 1 year warranty?   (11 Answers)

        My charger has started to not work; I only bought it a couple months ago, and I want to know about the 1 year warranty.

        By Anonymous March 2, 2015.

        Answers
        • Best 
          Answer

          Best buy can look it up if you paid by a charge card or debit card or if you are a rewards member they can look it up and see how long you have had it and warranty it accordingly

          By dogs4 August 3, 2015.

        • Question
          My charger stopped charging my phone...   (11 Answers)

          I plug my charger into the outlet and it momentarily lights up and then plug my phone into the charger and nothing...will not charge my phone.

          By Bean September 7, 2015.

          Answers
          • Best 
            Answer

            This happen to me as well. I thought it was because the kids moved it and was extermly rough with it. Sorry to tell you; you need a new charger.

            By MSUFOREVER January 6, 2016.

          • Question
            My charger lights do not work anymore... does the one year warranty cover this?   (11 Answers)

            Ive had this charger for 2 1/2 weeks and the lights do not come on at all, ive tried reajusting the wire, plugging it in a new spot, also got a new power adapter for the cord. what could be wrong???

            By Anonymous August 31, 2014.

            Answers
            • Best 
              Answer

              I came to find out that my husband's charger did the same thing about 1 month after owning a Modal charger. I figured out that my husband bends it a lot due to carrying to & from work, luckily it is a sturdy material that the charger still works properly. Maybe you bent it without knowing & now the lights won't turn on. Think of it as a x-mas light extension, once 1 bulb doesn't work, you're risking the whole extension to not function properly.

              By Cyndy October 29, 2014.

            • Question
              will this work with Samsung cell phone   (5 Answers)

              By Anonymous December 26, 2016.

              Answers
              • Answer

                Not this specific one because of the iPhone snapped chaffing port.

                By mm23 January 19, 2017.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              Does this work with an Ipod 6?   (5 Answers)

              By Anonymous December 1, 2016.

              Answers
              • Answer

                This cable will charge any Apple product that uses the small 2nd generation lightning connector.

                By Barry December 10, 2016.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              Why the light start blinking like a christmas tree while charging, Is it supposed to be rapidly straight light while charging? Any clue need help.   (5 Answers)

              By Kiko November 19, 2016.

              Answers
              • Answer

                I bought 4 of them and they all blink in a chasing / crawling pattern toward the device being charged. Ad the charge gets closer to completion, the chasing / crawling slows down and then stops at full charge. I've use them on iPhones, iPads and I also gave some micro USB versions to friends who use them with android devices and thy light the same way.

                By Aerobat January 17, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Member
            • Question
              Does this work with IPhone 7?   (5 Answers)

              By Shore November 7, 2016.

              Answers
              • Answer

                Yes

                By CindyP November 17, 2016.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              can i charge a siri remote for apple tv4 with this cable?   (5 Answers)

              By Loretta August 31, 2016.

              Answers
              • Answer

                The new Apple TV remote, called the Siri Remote, has a rechargeable battery that's not replaceable. On the bottom of the Siri Remote is a Lightning port for charging. ... It's unclear if that's a Lightning to USB-C cable that can be plugged into the Apple TV itself. You can always try it.

                By Happy September 23, 2016.

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