Questions & Answers

Q: QuestionIs this a monthly or annual Best Buy Protection plan?

• A:Answer This is a monthly Best Buy Protection plan.

Q: QuestionWhat is the maximum coverage term length for this protection plan?

• A:Answer This Best Buy Protection plan offers coverage for up to 24 months.

Q: Questioni HAVE THE TOTAL PLAN FOR $179 SOMETHING, NOW THERE IS A $4.99 FEE PER MONTH ADDITIONAL TO THE $179? what IS THE $4.99 COVER THAT THE ONE i ALREADY HAVE PAID FOR??? It just showed up under what I paid for.

Asked 2 weeks ago by CherH.

• A:Answer I think I paid enough for this protection.

  Answered 1 day ago by EddieVerified Purchase

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Q: QuestionI dont want this membership. How do I cancel

Asked 1 month ago by zI.

• A:Answer I do not want to pay an additional 4.99 a month.

  Answered 1 day ago by EddieVerified Purchase

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Q: QuestionWhat type of protection does my plan offer on my HP all in one computer?

Asked 2 months ago by Anonymous.

• A:Answer They protected our computer from faiure and if the tower breaks plus you get a refund for buying the bundle.

  Answered 1 month ago by PetefishDVerified Purchase

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Q: QuestionWhat does the standard Best Buy protection cover?

Asked 3 months ago by Yesi.

• A:Answer Most items have at least 1 year

  Answered 1 month ago by PetefishDVerified Purchase

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Q: Questionbought a cyberpower gaming pc and was told i was purchasing the bundle and it came with free installation which may me make the purchase, now they say for installation i would have to pay 159.00 . I am a total geek squad member. Need help.

Asked 1 year ago by Blackops.

• A:Answer Installation? For a gaming PC? What are you expecting to be installed?

  Answered 1 month ago by ZerstorenVerified Purchase

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Q: QuestionIs Spyware added to this?

Asked 1 year ago by Anonymous.

• A:Answer No, I don't believe they've added Spyware to an add-on protection plan.

  Answered 1 month ago by ZerstorenVerified Purchase

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Q: QuestionMy new HP desktop was supposed to come with a Windows 11 operating system, but when I plugged it in, it comes up that there is no operating system installed. WHAT IS GOING ON?

Asked 1 year ago by DawnR.

• A:Answer I can understand how frustrating that must be with a brand new computer! This shouldn't be happening with a new HP desktop. Here are the most likely causes and what you can do: Most Common Causes: Boot order issue - The computer might be trying to boot from the wrong drive (like a USB port or network instead of the internal drive with Windows) Loose connection - The hard drive or SSD cable may have come loose during shipping OS not actually installed - Less common with major brands, but sometimes the wrong configuration ships What to try first: Restart and check BIOS/Boot settings: Turn off the computer Turn it back on and immediately press F9 or Esc repeatedly (HP typically uses these keys) Look for a "Boot Menu" or check if your hard drive/SSD is detected If the drive shows up but isn't being used, you may need to adjust the boot order Check all connections: Power off and unplug the computer Open the case and make sure all cables are firmly connected to the hard drive/SSD Contact HP Support immediately - Since this is a new computer, it should be under warranty. If the OS was supposed to be included and isn't there, this is HP's responsibility to fix.

  Answered 1 month ago by ZerstorenVerified Purchase

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Q: QuestionI brought this PC for my grandson for Christmas he can’t log in what can I do to have it working?

Asked 3 years ago by Esther.

• A:Answer I'd be happy to help you get the PC working for your grandson! To give you the best guidance, I need to know a bit more about the situation: A few quick questions: Is this a brand new PC or is it used/refurbished? What happens when you try to log in? For example: Does it ask for a password you don't have? Does it show an error message? Are you stuck at the initial setup screen? What type of computer is it? (Windows PC, Mac, or something else?) In the meantime, here are the most common solutions: If it's a brand new Windows PC: You'll need to go through the initial setup process, which includes creating a Microsoft account or local account. Just follow the on-screen prompts. If there's a password you don't know: For a new Windows PC, you can reset the Microsoft account password at account.microsoft.com from another device If it's a used PC with someone else's account, you may need to do a factory reset If you need to factory reset a Windows PC: Turn off the PC, then turn it on and immediately press F11 (or sometimes F8, F9, or Delete - depends on the brand) Look for "Reset this PC" or "Recovery" options

  Answered 1 month ago by ZerstorenVerified Purchase

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