What does the protection plan cover null

Question

Disappointed · Accepted Answer

They led me to believe that the warranty covered any damages including accidental damages, but when my 75" LG television was damaged by my toddler throwing a toy they told me it wasn't covered. What's the point of purchasing an extra warranty if it covers nothing accidental. Be up front an tell the truth. False advertising.

Answered by Disappointed 2 years ago

JohntimothyA · Answer

I have Totaltech through Best Buy. I bought it when I purchased my Galaxy S22 Ultra Plus. They told if anything happened to it they would repair it or replace it. Recently the screen on my phone cracked, I do not even know how. I went in to have it fixed. No store in my area can fix it because none of them are Samsung Certified. So, they told me I need to have it replace and in order to replace it they charge $100. I talked to agents on the phone and online all of them told me this should be done free, but the stores flat out refuse to do it and tell me those agents are wrong. So, the plan seems to be a huge lie from my perspective.

Answered by JohntimothyA 3 years ago

GeekFrito · Answer

I bought my roomba for service after noticing that it could no longer recognize it charging base. Although I have total tech, the store charged me $82 to have it repaired. They explained that even though we have warranty through total tech, we need to pay a deductible for the service. So, it is not a true warranty. It’s more like an insurance protection plan, in my opinion.

Answered by GeekFrito 3 years ago

SKULLYARD · Answer

It doesn’t.

Answer

I’m my case- my roomba drove itself down the stairs and we were told we had to pay 10% of the device cost in order for them to send it out to be refurbished. Device is only 5 months old and we have an active total tech membership.

Answered by Anonymous 3 years ago

MacBookPro13 · Answer

It's touted as a one-stop-shop for all your service and repair needs, not the case. Beyond an initial remote service call to repair a computer software glitch, TotalTech wasn't able to take care of a simple operating system update on my laptop. I gave up and had the original manufacturer take care of it.

Answered by MacBookPro13 3 years ago

PVBBTotalmember · Answer

Truly not sure. I’ve been a BB Total member for years and have multiple items on monthly protection plans. Recently my son’s Xbox started to fail. Customer Service told me to take it to my store for Geek Squad to try and fix. That if they couldn’t fix my protection plan would mean I get a new replacement. News flash, Geek Squad doesn’t fix Xbox consoles. They provided a different policy which was them sending my Xbox out for repairs (3-4 weeks) and then likely receiving a refurbished console (3-4 additional weeks). No one can seem to give a straight answer let alone a consistent answer. Customer Service will say anything to make you feel satisfied and get off the phone. Feel like the protection plans are a total waste of money. In the few instances I needed support it’s a long drawn out back and forth. Impossible to speak with anyone reliable. Disappointed that it’s like this after being a long loyal customer.

Answered by PVBBTotalmember 1 year ago

Realist · Answer

So it covers damage for things like cellphones, but what they don’t tell you is that claims after the first year have a $100 deductible.

Also, almost none of the products are protected against damage.  It is basically just the software.

The best thing about this is the fact that AppleCare is included.  However, Apple limited the unlocked cellular devices that Bestbuy can sell, to previous generation models only, and Bestbuy doesn’t offer the apple care for free if you buy the phone as part of a service.

Most of us bought the plan, because it offered us the option to buy things ahead of the general public.  Now even that appears to be a thing of the past.

On top of this Best Buy offers less for your trade in of laptops and such, so the cost for apple care is now a wash.

Overall, it is not a good deal anymore and I honestly would not recommend it to most people.

Just skip this and buy the coverage through the manufacturer as it will be better served for protecting against physical damage.

Natalie · Answer

Today brought in my keyboard with accident damage having the protection plan they told me it expired by two months but helped another lady next to me and hers expired 3 months and told me they can’t do anything for me they claim to send emails out when the protection plan is close to expire yet I never received one so I called costumer servers the lady was rude at costumer services at the end ignored me till I hung up the phone we went back to the best buy to costumer support he was helpful saying u can pay to extend ur protection and doesn’t understand why I didn’t get a email he sent us to corporate but the lady didn’t care about how customer service responded to me and denied my replacement and claimed she didn’t have any idea about geek squad advertising the protection plan extending for a price even tho it’s their company I don’t think I’ll be buying from there again when protection plans and claimed extensions are falsely advertised

Answered by Natalie 1 year ago

Answer

Does the protection plan covers my cracked iPhone screen

Answer

Does the warranty cover accidental external damage

Valentin · Answer

Nothing. I got a headset for $150. when i did the return for the protection plan, they gave me $1.99 and to kick rocks for the rest. They don't protect anything.

Unhappy · Answer

Good question, I was under the impression they would replace your product for some small fee.  However I took in my ring doorbell that I bought on sale.  Basically what they did was refund what I paid, and then I had to repurchase it.  They wouldn't honor the sale price I bought it at.  So I cancelled. They always make it sound great, but most of the time there's always some catch when it's time to cash in on what you've paid for.

Pratts · Answer

Everything

OscarS · Answer

Best Buy Protection coverage, available to members of Best Buy Totaltech™, extends for up to 24 months on eligible products purchased from Best Buy. This coverage includes repair, replacement, or store credit for the purchase of a new device in the event of mechanical failure or, in some instances, accidental damage resulting from handling. The cost of each Best Buy Protection Plan is covered by your membership. After 24 months, you have the option to extend your protection coverage by assuming responsibility for the plan's payment.

For claims not covered by the manufacturer's warranty, you have the ability to make up to two claims within a 12-month period, with a service fee applicable to each claim. The coverage encompasses hardware failures arising from defects in material or workmanship, normal wear and tear, dust accumulation, internal overheating, internal humidity or condensation, and power surges or fluctuations, including those caused by lightning strikes. Additionally, select product categories are eligible for accidental damage protection, safeguarding against unintentional damage during product handling. Battery replacement is also included if your original battery fails to hold a charge. Further details about coverage for specific categories can be found below.

KevinA · Answer

All bestbuy items

Chatty · Answer

12 mos.

Jde2045 · Answer

If have the total tech coverage plan.  So when I purchased my dryer, I got a free 24 month warranty.  Best of all because I have the total tech plan, my dryer delivery, installation, and haul away of old dryer was all FREE.

Elliott · Answer

That’s the answer everything about the product 
No stories they will gladly exchange or send you a replacement. If you broke the clip on your cellphone holder.
Your zagg screen protector etc.

MThreeZeroto167 · Answer

Phone and Hardware Support

BigBose · Answer

Most tech merchandise

LeeR · Answer

Everything. The charger failed because it shorted because the internal magnet stuck to something metal. Best buy replaced the fitbit and charger with a brand new one same day

izzy · Answer

In my case it was a total coverage.

Mssunshinelovingit · Answer

Mostly all.

Samsung980SSD · Answer

I think it protects my laptop and if I have any problems, I can get in touch with the Geek Squad so they can help me solve the problems.

Answer

what does the protection plan cover

Answer

So far $200 protects all items. You buy from Best Buy and you get a distant 10% off and all the items so it pays for itself. I work with headphones in and a phone that breaks constantly never had a problem with replacing the items.

SaveBoss · Answer

Does the Totaltech plan cover Bose Headphones?

Doby · Answer

I always ask the Best Buy Employee about the total tech coverage when buying a product 
It’s worth it

GrandmaPaula · Answer

It covers every electronic device you purchase fur 2 years. So long as you keep the device active (post fur the service once each year) Its a warranty for all of your devices. Worth every penny if you buy from Best Buy regularly.  Plus you get free set up and installation.  And free delivery.  Tech support.

Jetaun · Answer

Any electronic, appliance, or product you purchase from Bestbuy.

Patgene · Answer

24 month protection on most new Best Buy purchases

Randy · Answer

The physical and some software. They provide technical help as part of the plan. Replace product if damaged.

TSanders · Answer

It’s basically the geek squad protection but instead of buying it for every purchase. This has covered everything I have purchased on one purchase of coverage

Answer

Does it cover tv if it stolen

Ross · Answer

Everything from  Accidental drops or breaks. Great if you have small children with devices like handheld games and tablets.

“What does the protection plan cover”

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