Customer Ratings & Reviews

I've gone to geek squad a number of times over the past few months, and my experiences have been nothing short of outstanding. On my first trip i went in to have my laptop fixed, and although the damage was too extensive and they were unable to fix it, since they recommended Best Buy Total Care to me, it covered the cost of the diagnostic and all additional costs when the machine came back unresponsive. When i went back to pick it up, i was in need of a new laptop, and they provided me some great recommendations, and were also able to do a full data transfer for me to my new Laptop within the same day, completely free thanks to best buy total care, which at this point had paid for itself and more. On my most recent trip, they were able to assist me in setting up a full order for all of the parts i needed for my new desktop PC build, and even offered to build and cable manage it for me completely free, covered once again by total care. All in all, my experiences with Geek Squad and Best Buy as a whole have been extremely positive. The workers are friendly and sociable and i've had a number of enjoyable and productive conversations with them, and their help has saved me time and money in ways i never would have known when i came in for that repair all those months ago. I know i can trust them for all of my tech needs, and i will definitely be coming back again! Pictured below are the Laptop they helped me choose and the PC i built with the parts they helped me purchase, all with 24 month protection under Total Care (best recommendation ever!!)

I have the Sony XM5s and as much as I love them, they’ve broken on me in the same place at least 4 times now. When my XM3s broke (in the same place too…) and I upgraded to the XM5s, the team member helping me suggested I get the Best Buy+ membership for this protection plan. It’s saved me $2000+ dollars in what would’ve been irritating replacements for a poorly made product that I do still love many things about. Now I can look forward to upgrading without having to fear not being ready to. I suggest the membership to everyone I know just because this protection plan has been so helpful.

This vibration plate is top tier! It’s strong and effective. I have used one at my chiropractor and wanted to continue seeing the benefits all week from home and this is just what I needed! Love the workout mode options but also the ability to change it and use manual mode to set it at your own pace! I wear size 10/11 women’s shoes and my whole foot plus some has plenty of room and I get to have just the right widen stance for my comfort! It says mini but it’s rarely large. However, it more than easily fits right under my bed so perfect for at home use!

Very good product I would highly recommend anyone get one if you want to save on your power bill only thing about it is that you will not be able to use the app for it after while and I would like to keep using that app to control my temp in my house when I'm away and receive notifications when it's running to long or when the filter needs to be changed but still a good thermostat to have

The adjustable Crusher bass makes music feel immersive, while still keeping vocals clear. They’re comfortable for long use, pair easily, and last for days on a single charge. Awesome value if you want big sound in wireless headphones.

This is my second year purchasing a my Best Buy Total membership protection plan! In addition to giving me peace of mind with the automatic coverage, I also receive member discounts and benefits that make the purchase more than worth it!

### Best Buy Monthly Protection Plan: Secure Your Devices Hassle-Free The Best Buy Monthly Protection Plan is an essential for anyone looking to safeguard their tech investments. Here’s why this plan stands out: #### All-Inclusive Protection This plan covers a wide range of issues, from accidental damage to mechanical failures and theft. It’s comforting to know that whether your device suffers a spill, drop, or internal malfunction, you’re protected. This comprehensive coverage ensures you can use your gadgets with confidence, knowing that Best Buy has your back [oai_citation:1,Customer Reviews: Monthly Best Buy Protection (up to 24 mo.) - Best Buy](https://www.bestbuy.com/site/reviews/monthly-best-buy-protection-up-to-24-mo-/6420450) [oai_citation:2,Meta Carrying Case for Quest 3 Gray - Best Buy](https://www.bestbuy.com/site/meta-carrying-case-for-quest-3-gray/6555638.p). #### Convenient Monthly Payments Forget about the large upfront costs associated with traditional warranties. The Best Buy Monthly Protection Plan offers a convenient, budget-friendly option with manageable monthly payments. This allows you to protect your devices without straining your finances, making it easier to plan and manage your expenses [oai_citation:3,Customer Reviews: Monthly Best Buy Protection (up to 24 mo.) - Best Buy](https://www.bestbuy.com/site/reviews/monthly-best-buy-protection-up-to-24-mo-/6420450). #### Top-Notch Customer Service One of the biggest advantages of this plan is the exceptional customer service. Best Buy handles claims efficiently, eliminating the hassle of complicated paperwork and long wait times. Just contact their support, and they’ll take care of the rest, getting your device repaired or replaced quickly and efficiently [oai_citation:4,Customer Reviews: Monthly Best Buy Protection (up to 24 mo.) - Best Buy](https://www.bestbuy.com/site/reviews/monthly-best-buy-protection-up-to-24-mo-/6420450). ### Why It’s Worth It The Best Buy Monthly Protection Plan provides peace of mind with its extensive coverage and flexible payment options. It’s a smart investment for anyone who wants to ensure their devices are protected against unexpected mishaps. With Best Buy’s excellent customer service, you can be sure that any issues will be resolved swiftly, allowing you to enjoy your tech worry-free. Share this review to help others understand the value of the Best Buy Monthly Protection Plan and why it’s a must-have for protecting your electronics!

Always happy to review the Best Buy Protection plan. This is a wonderful add on that applies to all of your purchases. Great idea and has already paid for itself many times over,

I have been very happy with the quality of the prints with this Bambulab A1 mini. It is also possible to change the nozzle (sold separately) to either print smaller, more intricate designs that require a thinner layer or filament or bigger drafts that are better to be completed in a short time. The software Bambu Studio is very intuitive and has all the settings needed for successful printers. The adhesion plate has an excellent quality. I would recommend this printer because is excellent and the percentage of printing success is well above 90% if you are careful with the positioning of the model and the slicing settings.

Originally got these to be working out headphone until the first use then I fell absolutely in love with the sound quality in bass. They are so comfortable I have even started using them for more cinematic single player video games as the bass is spectacular.

A blessing of being able to have this protection for 24 months, I am thankful to Best Buy for offering this great product. That’s why I usually always purchase a lot of of our electronics from Best Buy because of this protection.

As someone who values both my gadgets and peace of mind, the Best Buy Protection Plan has been a game-changer for me. I recently purchased a new laptop, and while I was initially skeptical about needing a protection plan, I decided to invest in it due to the comprehensive accident coverage. About two months after my purchase, I was working on an important project at a coffee shop when the unthinkable happened. A customer next to me accidentally knocked over their coffee cup, and the entire content spilled onto my laptop. Panic set in as I saw the screen flicker and go black. My heart sank, thinking about the potential cost of repairs or, worse, having to replace the laptop entirely. I immediately remembered that I had the Best Buy Protection Plan. I contacted customer service and explained the situation. They were incredibly understanding and efficient. Within a few days, I took my laptop to the nearest Best Buy, and they handled everything. The laptop was repaired at no additional cost to me, and I had it back in perfect working condition within a week. The entire process was seamless, and the peace of mind I got from knowing I was covered in such an unfortunate accident was invaluable. The Best Buy Protection Plan not only saved me from a significant financial hit but also allowed me to continue my work without any long-term disruptions. If you're on the fence about whether to get this protection plan, I can't recommend it enough. The accident coverage alone is worth every penny, and the customer service experience was top-notch. This plan is a must-have for anyone who wants to safeguard their tech investments against life's unpredictable mishaps.

Love shopping in Best Buy and also love the deals Best Buy provides online. Can’t wait for the Shokz open dot to come in tomorrow. Thank you Best Buy staff for the help.

Yo, I just got the Samsung Galaxy Buds 3 Pro, and I gotta say, they’re pretty dope! The new stem design feels sleek, kinda like AirPods but edgier, and they’re super comfy for hours—great for my runs with that IP57 rating. Sound’s awesome, with thumping bass and clear highs; I tweaked the EQ in the app for my hip-hop playlist, and it’s fire. ANC blocks out my noisy bus commute like a champ, and calls? Crystal clear, even in wind. Battery’s solid at 6 hours with ANC on, but I wish it lasted longer, and no multipoint Bluetooth is a bummer when switching between my phone and laptop. If you’ve got a Samsung phone, the AI stuff and high-res audio are sweet bonuses, but I’m on a Pixel, so I miss out on some features. Still, these buds are legit—probably a 4/5 for me!

Glad I got it for some wireless on-ear headphones with fairly high-quality sound. Pretty complicated contraptions, and mine get hard use! Considering all functions (bluetooth, auto-connection, noise cancellation, easy call answering, great microphone, all with a minimum of buttons/controls) and considering the durability I need, I guessed there were things that might go wrong in two years, and I was correct. Bestbuy does a good job making the return or repair process quick and easy. Done in-store! I got a replacement immediately. It depends on the product, but definitely think about the value of protection versus the cost of paying for a whole replacement yourself. So glad I considered the risks and took the long view by getting the plan. (I'm adding a picture of the high-quality headphones that I use for many hours a day, as an example of a likely candidate for wear, tear, and/or failure.)

I get protection on EVERYTHING! With the way things are made today (quantity over quality), I have used this to replace many items and was more than worth it when it comes to items like Robot Vacuums and other heavy-use electronics.

Fantastic product that connects well and has been used consistently for years without issue. Using it at night allows me to sleep easier and gym activity is seamless with great sound to get in the zone. Highly recommended!

The computers I bought are very good, and the staff were very helpful.

As a mom of two PC-building aficionados and a self-confessed sale magnet, I discovered the holy grail of tech support: the Best Buy Totaltech Membership. It’s like having a tech wizard, a fairy godmother, and a personal shopper all rolled into one. Why It Feels Like Winning the Tech Lottery: 1. 24/7 Geek Squad Access: It’s like having tech superheroes on speed dial. Middle of the night PC panic? They’ve got my back. 2. Exclusive Member Pricing: Discounts galore! I can almost hear the “cha-ching” of savings on every tech purchase. 3. Protection Plans: It’s like bubble wrap for your gadgets. If our tech toys start acting up, Best Buy’s got a plan to fix them. The Discount Dance: Okay, so it doesn’t cover new parts (wouldn’t that be a dream?), but the discounts on purchases? Chef’s kiss! It’s like walking into a tech store with a golden ticket. Adventures in Tech Land: Imagine navigating the wilds of electronic needs for two PC-hungry kids. With Totaltech, I get deals that make my wallet sing and support that keeps me from pulling my hair out. And when it comes to understanding tech lingo, the Geek Squad is my Rosetta Stone. More Than Just a Service: • Accidental Coverage: For those “oops” moments which, let’s be honest, happen more than I’d like to admit. • Free Shipping: Perfect for my online shopping escapades. • Extended Warranties: Because remembering purchase dates is not my superpower. Mom’s Verdict: Navigating the tech world used to feel like exploring Mars. Now, with Totaltech, it’s more like a stroll in the park (a park filled with gadgets and gizmos).

I have total tech-support and I could not go wrong with it. I love it. It covers my items and I use it when I need it. You should too.