“I have tried to no avial to get our Moochies Smartwatch to provide a QR Code. I have tried on WiFi, using cellular, even unbinding it and purchasing a second Simplan. Not sure what to do or if we need to just return and start over??”
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I'm having same issue. I have been messing with this watch for 2 weeks now. I have paid to activate and am so frustrated with customer service email only and no tech support to help activate. I think I over estimated this product. Returning it and heading to t mobile for kids watch. Also, disputing my activation plan payment because I don't think they should be able to keep that.
Sorry, there was a problem. Please try again later.Hi there, Please be advised that due to the Christmas Season, a lot of new customers are trying to set up their SIM plan for the first time simultaneously, and it may take a while for your SIM plan to be fully activated. In order to better assist you, may you please contact us at [email protected] quoting the following: - The SIM number and email address used on the activation. - The IMEI number of your device, found under the Settings menu of your Moochies watch. Looking forward to hearing from you soon.
Sorry, there was a problem. Please try again later.I had to contact the company but it still doesn't work. Just return it, I'm returning our daughters and getting a Verizon gizmo.
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