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38 Questions & 175 Answers
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  • Question
    While my iPhone 5 and Mophie Air Red are attached and charging, does the slider switch on the back of the charging pack have to be ON or OFF?   (11 Answers)

    I have read the reviews and understand which side of the slider switch is "on" or "off" but I am unclear if during the charging process if the slider switch should be "on" or "off". Sorry if this is a silly question.

    By Lee June 17, 2014.

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    • Best 
      Answer

      The charger switch should be on while charging.

      By CommunityAnswer June 19, 2014.

    • Question
      The volume buttons are covered and the sound slide is covered. Does this make them hard to use?   (11 Answers)

      Really like the case but this is my only concern.

      By Anonymous June 19, 2013.

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      • Best 
        Answer

        The design of the cover is amazing and makes the buttons as easy to use as the ones on the phone itself.

        By Nibbbs October 25, 2013.

      • Question
        Mophie or Otterbox   (11 Answers)

        I was wondering what would be the bet cases out of these 2 for a first time iphone user and does the mophie case have a plastic screen protector like otterbox and i want something that charges like mophie but looks nice and layered with protection like the otterbox.

        By Anonymous May 9, 2013.

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        • Best 
          Answer

          I actually have the Juice Pack Plus for my iPhone5 but any Mophie pack does well. The plus gives me about 200% additional battery time. It doesn't add a lot of bulk to the phone either. However, there is no screen protector built in on any of the Mophie cases. It's just 2 pieces that you slide into place on the phone. I purchased an ArmorSuit screen protector from Amazon which is the equivalent of Zagg which BBY sells. I don't drop my phone a lot but the newer Mophie cases are supposed to be durable enough to protect your phone, just like the Otterbox, from falls and things of that nature.

          By ASLGeek August 9, 2013.

        • Question
          Will this unit fit the 5c?   (11 Answers)

          I have been told that the 5c is different in size from the 5 and 5s Need to get a case/battery back up for my wife's new phone....

          By Tim December 16, 2013.

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          • Best 
            Answer

            It will not fit the iPhone 5c. I do not believe mophie makes charger cases for the 5c.

            By BigS January 8, 2015.

          • Question
            On and off switch   (11 Answers)

            Does this case come with an on & off switch to turn the power case off when not using it? Please let me know. Thank you

            By Blanca October 12, 2013.

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            • Best 
              Answer

              Yes. There is a small slider switch on the rear of the case just for this purpose. In the "Off" position, a bit of red is visible on one side of the switch. In the "On" position, a bit of green is visible on the opposite side of the switch. When the phone needs a charge, slide the switch as mentioned, then check your phone. You should see the + charging indicator next to the battery symbol on your phone.

              By its4me November 2, 2013.

            • Question
              i phone 5 drained   (7 Answers)

              unless I plug in my i phone every night , there is no power left the next morning. there is lots of power before going to bed. why? thanks

              By powerless September 19, 2015.

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              • Best 
                Answer

                Check to be sure that you've turned off apps that may be running in the background - even better, turn the phone off completely. You should do this at least once a week anyway because it helps the phone reset itself and can clear up most problems with apps, memory and connectivity. See if you're memory is full - a lot of folks carry too much stuff around on their phone - photos and music files and apps - that they don't really need. All the extra "stuff" takes up memory and can also take up processor time - each function required of the phone saps power and drains the battery.

                By GeeZee October 21, 2015.

              • Question
                Stop charging my phone   (5 Answers)

                mophie is fully charged but it won't charge my iPhone, I need to press and hold the right side of the mophie and it will charge kind off a false contact? Can it be repaired or exchange it for a new one if bought it at BB?

                By Tonga January 26, 2015.

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                • Best 
                  Answer

                  Hey Tonga, my name is Elise Murray and I work in the customer service department for mophie. We do have a one year warranty on all of our products and would be more than happy to set you up with a replacement if your device doesn't seem to be working correctly. I'm sorry to hear you are having issues. Visit us over at mophie.com/TS to fill out a support ticket and one of our friendly support representatives will be in touch with you shortly.

                  By mophieSupport January 27, 2015.

                • Question

                  I want to keep my Life proof cover which is waterproof etc.How does this work with this cover?

                  By Anonymous March 22, 2014.

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                  • Best 
                    Answer

                    it doesn't work with this cover, it will replace your life proof.. its one or the other.. no waterproof option if you use a mophie case

                    By supermooks April 22, 2014.

                  • Question
                    Will the beats by dre headphones audio jack fit in the headphone slot of the mophie?   (8 Answers)

                    Answers
                    • Best 
                      Answer

                      An extension is included for headphones/earphones.

                      By x0xheather April 19, 2014.

                    • Question
                      The Mophie Red model is much cheaper than other colors. Is this a different model? My iPhone 6se slid into my old Mophie. I cracked it and need to replace it, but I'm a little suspicious at the price. Would prefer black, but why is red that much cheaper?   (2 Answers)

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                      • Answer

                        I was wary about the quality of the Red case but it is a high-quality product. The huge price discount has to be based on the color alone. Probably not as popular as the others but it's a beautiful deep, classy red. You won't be disappointed in any way.

                        By BabsintheSprings May 20, 2017.

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