Questions & Answers
- Model:
- PB7A0004US
- |
- SKU:
- 11519208
Q: QuestionHow many updates and years of security patches does this phone get
Asked by Rockdale.
- A:Answer Thank you for your inquiry and interest in our product, Rockdale. The Moto Edge 2024 phone will get 2 OS updates and 3 years of security updates. You can check the phone specification here: https://www.motorola.com/us/en/p/phones/motorola-edge/edge-gen-5/pmipmgm36mw?pn=PB0T0003US. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs this phone hearing aid compatible?
Asked by JamesM.
- A:Answer Hi Jimbo, We appreciate your interest in our product. Yes, the Moto Edge 2024 phone is compatible with a hearing aid. Please see here for our HAC information:https://en-us.support.motorola.com/app/answers/detail/a_id/182457. If you have other questions or concerns, write us an email at [email protected]. -Mitch
Answered by Motorola Customer Care

Q: Questionwill best buy help me transfer from my old phone to a new phone if I buy one from them
Asked by BrewAlmighty.
- A:Answer Thank you for reaching out, BrewAlmighty. Best Buy typically offers services to assist with transferring data from your old phone to a new one when you purchase a device from them. However, we recommend contacting your local Best Buy store directly to confirm the availability of this service and any associated details. -Mitch
Answered by Motorola Customer Care

Q: QuestionHow is the visibility in the sun? Can you see the screen,?
Asked by Tee.
- A:Answer Hi Tee, Thank you for your question about the Moto Edge 2024. The Moto Edge 2024 features an AMOLED display with a peak brightness of 1300 nits, which ensures excellent visibility even under direct sunlight. The high brightness level, combined with the advanced color accuracy of over a billion shades and the DCI-P3 color space, provides a clear and vibrant viewing experience. Additionally, the Corning Gorilla Glass 3 adds durability to the screen, making it more resilient to outdoor conditions. You can check the phone specification here: https://www.motorola.com/us/smartphones-motorola-edge-gen-5/p?skuId=1112. -Mitch
Answered by Motorola Customer Care

Q: QuestionNot hopeful, because there isn't a headphone jack, but is an FM radio built in? Does it have a micro SD slot? What sensors are included?
Asked by Anonymous.
- A:Answer No headphone jack, no FM radio, no SD card slot. Complete specs can be found here: https://www.motorola.com/us/smartphones-motorola-edge-gen-5/p?skuId=1112
Answered by TomC
Q: Questiondoes this include a 65 watt usb c charging cable?
Asked by Anonymous.
- A:Answer Thank you for your inquiry. The USB Type-C cable included in the box is a standard charging/data cable, and it does not indicate that a 65W charger or 65W fast charging adapter is included. In fact, Motorola devices are typically shipped with the USB-C cable only, while the power adapter (charger block) is usually sold separately, depending on the region. For charging speed, the phone will support fast charging only up to its maximum supported wattage when paired with a compatible charger, but that is not determined by the included cable alone. -Mitch
Answered by Motorola Customer Care
Q: QuestionI asked a question, I was emailed that it was answered but I can't find it. Is this done purposely? Why not just give me the answer?
Asked by BGsDad.
- A:Answer Hi BGsDad, Thank you for reaching out, and we’re sorry for the confusion and inconvenience this has caused. Yes, the Moto Edge 2024 phone does include AI-powered features to help improve your experience. It offers AI camera enhancements such as Adaptive Stabilization for smoother videos and better low-light photo processing, along with helpful Google Photos AI tools like Magic Editor, Magic Eraser, Photo Unblur, and Auto Enhance for easy photo editing. It also supports Google Gemini, which can assist with everyday tasks, questions, and productivity features. -Mitch
Answered by Motorola Customer Care
Q: QuestionDoes this phone have AI assistance?
Asked by BGsDad.
- A:Answer Hi BGsDad, Thank you for your inquiry. Yes, the Moto Edge 2024 phone does include AI-powered features to help improve your experience. It offers AI camera enhancements such as Adaptive Stabilization for smoother videos and better low-light photo processing, along with helpful Google Photos AI tools like Magic Editor, Magic Eraser, Photo Unblur, and Auto Enhance for easy photo editing. It also supports Google Gemini, which can assist with everyday tasks, questions, and productivity features. -Mitch
Answered by Motorola Customer Care
Q: Questionis this an unlocked u.s. version, not GSM unlocked?
Asked by Anonymous.
- A:Answer Thanks for your question. The Moto Edge 2024 Unlocked US version is a factory-unlocked model designed for use in the United States and works with most major carriers. You can check this link to see the phone specification here: https://www.motorola.com/us/en/p/phones/motorola-edge/edge-gen-5/pmipmgm36mw?pn=PB0T0003US. -Mitch
Answered by Motorola Customer Care
Q: QuestionDoes this phone work seamlessly with cricket sim card
Asked by MattE.
- A:Answer Hi MattE, Thank you for your inquiry. Yes, the Moto Edge 2024 Unlocked phone is fully compatible with Cricket Wireless. It supports 5G sub6 NSA and VoLTE, so you can expect seamless connectivity, clear calls, and fast data speeds with your Cricket SIM card. You can also check this link for the carrier compatibility here: https://en-us.support.motorola.com/app/answers/detail/a_id/183063/~/carrier-compatibility---motorola-edge---2024/. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs this phone compatible with Xfinity
Asked by Anonymous.
- A:Answer Thank you for your interest in our product. No, the Moto Edge 2024 Unlocked phone does not work with the Xfinity Mobile network. However, this phone works with other major carriers in the US. You can check this link to see all of this phone's compatible carriers: https://en-us.support.motorola.com/app/answers/detail/a_id/183063/~/carrier-compatibility---motorola-edge---2024. -Mitch
Answered by Motorola Customer Care
Q: QuestionDoes the flashlight turn on and off by shaking the phone?
Asked by Tomm.
This question was asked about the related product: Motorola - edge 2025 256GB (Unlocked) - PANTONE Deep Forest
- A:Answer Yes
Answered by AdrianA
Q: QuestionWhat type of charger does this phone require?
Asked by BarkKeeper.
- A:Answer C cable
Answered by NeryP
Q: QuestionWhy is the price cheaper if Best Buy helps customers complete the transfer from the old phone to the new phone with Verizon or ATT?
Asked by Peachy.
This question was asked about the related product: Motorola - edge 2025 256GB (Unlocked) - PANTONE Deep Forest
- A:Answer Hi Peachy, We understand your concern regarding the price difference. Since the promotion and pricing you are seeing are offered and managed directly by Best Buy, including any discounts related to activation or assistance with transferring your service to Verizon or AT&T, Motorola does not have visibility into the details of those in-store offers. We kindly recommend contacting Best Buy directly or visiting your local Best Buy store, as they are the point of sale and can explain the specific requirements for the lower price and whether it is tied to in-store activation or carrier transfer assistance. -Mitch
Answered by Motorola Customer Care
Q: QuestionDoes this work and maneuver like a moto z4. That's what I have now and I wanted something similar that maneuvers basically the same
Asked by Anonymous.
- A:Answer Thank you for your inquiry. The Moto Edge 2024 and the Moto Z4 are both Motorola phones, but they have different designs and feature sets. The Moto Edge 2024 is a more modern, all-screen smartphone with updated performance, camera, and software compared to the Moto Z4. While it won’t feel exactly like the Moto Z4 in terms of size or Moto Mods support, it’s designed to be smooth, responsive, and easy to use for everyday tasks. To help us better understand what you like most about how your Moto Z4 maneuvers (for example: one-handed use, button feel, gesture navigation), can you share a bit more about the specific experience you’re referring to? That will help us make a clearer comparison. Please send us an email at [email protected]. We'll be there to help. -Mitch
Answered by Motorola Customer Care
Q: QuestionDoes this phone support HDMI
Asked by Jeff.
- A:Answer Thank you for your inquiry. The Moto Edge 2024 phone does not include native HDMI output support directly from the phone. That means you won’t be able to connect it to an external display using a standard HDMI cable. If you need to mirror your screen, you can use wireless methods like casting to a compatible TV or display. You can visit the link for the phone specifications here: https://en-us.support.motorola.com/app/answers/detail/a_id/183065/~/specifications---motorola-edge---2024. -Mitch
Answered by Motorola Customer Care
Q: QuestionWhen I receive the phone can best buy employee put the Sim card for me
Asked by Bernadette.
- A:Answer Hi Bernadette, Thank you for your question. Yes, Best Buy employees can assist with inserting the SIM card into your new phone when you pick it up in-store. They can also help make sure your device is set up correctly and ready to use. -Mitch
Answered by Motorola Customer Care
Q: QuestionDoes Best Buy charge for them to connect to your specific carrier?
Asked by Anonymous.
This question was asked about the related product: Motorola - edge 2025 256GB (Unlocked) - PANTONE Deep Forest
- A:Answer I did not get charged, but I am on prepaid, not sure about post paid
Answered by Kristiyan
Q: QuestionDoes edge 2025 come with the 68W Turbopower charger?
Asked by Qian.
This question was asked about the related product: Motorola - edge 2025 256GB (Unlocked) - PANTONE Deep Forest
- A:Answer No, although you may consider buying a 65W charging power brick like I did. It charges very quickly with this phone and was much cheaper than the high priced 68W Turbo that is usually paired with these phones. Best Buy sells several kinds.
Answered by DanS
Q: QuestionIf I choose the set up with Verizon will the phone still be unlocked?
Asked by Anonymous.
- A:Answer Hello there, Thanks for reaching out. If you bought this phone as unlocked device, the device should be fine with Verizon as an unlocked model. They won't be locking your device to their service. -Jess
Answered by Motorola Customer Care
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