“I HAVE A MOTOG5G AND I WANT A NEW ONE. MY CARRIER IS T-MOBILE. CAN YOU SET THIS PHONE UP?”

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• Hi Bill, Thank you for reaching out. Set up services, carrier activation, and device replacement options are handled by the retailer and your carrier. Since this device was purchased through Best Buy, we recommend contacting Best Buy Customer Support or visiting a Best Buy store, as they can assist with setup support, SIM activation, and transferring your data. You can also contact T-Mobile for help activating the phone on your line. We appreciate you reaching out and hope Best Buy is able to help you get everything set up smoothly. -Mitch

  Answered by Motorola Customer Care 2 days ago

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