Questions & Answers

Q: QuestionWhat is the screen refresh rate for this phone?

• A:Answer The screen refresh rate is 120Hz.

Q: QuestionDoes this phone have a fingerprint reader?

• A:Answer Yes, this phone has a fingerprint reader for security.

Q: QuestionDoes this phone have a headphone jack?

• A:Answer Yes, this phone has a headphone jack.

Q: QuestionCan I use Google Pay with this phone?

• A:Answer Yes, this phone supports Google Pay.

Q: QuestionWhat kind of display does the phone have?

• A:Answer The phone has a super-bright, super-smooth 6.7’’ display.

Q: QuestionIs the phone water resistant?

• A:Answer Yes, the phone has a water-resistant design.

Q: QuestionWhat is the IMEI #?

Asked 3 days ago by Anonymous.

• A:Answer Thank you for your inquiry. The IMEI (International Mobile Equipment Identity) is a unique number used to identify your phone. You can find it by dialing *#06# on your device, or by going to Settings > About phone > IMEI. It’s also printed on the original box. -Mitch

  Answered 1 day ago by Motorola Customer Care

  
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Q: QuestionWhat ends are on the cable included? Charging plug included?

Asked 2 weeks ago by Anonymous.

• A:Answer No plug just cable

  Answered 1 week ago by MielVerified Purchase

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Q: QuestionDo I need a physical SIM card for this or can it be used with esim?

Asked 1 month ago by Alynna.

• A:Answer Physical sim card

  Answered 1 week ago by MielVerified Purchase

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Q: QuestionHow many OS updates (major)Will this get? Please thank you

Asked 2 months ago by Rigo.

• A:Answer Hi Rigo, Thank you for your inquiry. Moto G Play 2026 phone is scheduled to receive two (2) major Android OS updates. In addition, the device will receive bi-monthly security updates for three years, which helps keep your phone protected against security vulnerabilities. You can visit this link to check the details for security updates: https://motorola-global-portal.custhelp.com/app/software-security-page/g_id/6806. -Mitch

  Answered 2 months ago by Motorola Customer Care

  
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Q: Questionhave a Motorola g play 2021 and works with Pure Talk . Will it work with Pure Talk on the 2026 Moto g play 2026?

Asked 3 months ago by Anonymous.

• A:Answer Hi, Thank you for reaching out! If your Motorola G Play 2026 is unlocked and GSM-compatible, it should work with Pure Talk just like your G Play 2021. Please reach out to your carrier to verify. -Carlos

  Answered 3 months ago by Motorola Customer Care

  
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Q: QuestionThis is my 5th Moto and it will not allow multiple users why?

Asked 4 months ago by MultipleUsers.

• A:Answer Hi MultipleUsers, Thank you for being a loyal Motorola customer. We’re sorry for the frustration you’re experiencing. The Moto G Play 2026 phone does not support multiple user profiles due to system limitations on this model. We understand this can be inconvenient and appreciate your feedback, which we’ll share with our team as we continue to improve our devices. -Mitch

  Answered 4 months ago by Motorola Customer Care

  
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