Questions & Answers

Q: QuestionDoes this phone wok with international sim cards?

Asked 3 weeks ago by AD.

• A:Answer Hi AD, thank you for your interest in the Moto G Power 2025. The unlocked phone may work with international SIM cards while traveling, but compatibility can vary depending on the country, carrier, and supported network bands, so we recommend checking with your mobile service provider to confirm that your SIM will work with the device. Please also note that we do not recommend purchasing a phone in one region for ongoing use in another, as Motorola phones are covered by warranty only in the country or region where they are intended for sale. -Mitch

  Answered 3 weeks ago by Motorola Customer Care

  
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Q: QuestionCan this phone be connected to any carrier in Mexico?

Asked 1 month ago by Luna.

• A:Answer Hi Luna! Thank you for reaching out. I understand you’d like to know whether the Moto G Power 2025 can be used with carriers in Mexico. Compatibility cannot be guaranteed with every carrier because it depends on the phone’s model variant, network bands, carrier lock status, and the Mexican carrier’s activation requirements. It would be best to contact your preferred carrier first to check if this will work under their network. Should you have other concerns, feel free to reach out to us at supportforums@motorola.com. We'll be there to help. -Frank

  Answered 1 month ago by Motorola Customer Care

  
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Q: QuestionIs this a new phone?

Asked 1 month ago by Robbie.

• A:Answer Yes and great

  Answered 1 month ago by JonathanVVerified Purchase

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Q: QuestionIs this phone compatible with US Mobile

Asked 1 month ago by Bitsy.

• A:Answer Hi, Bitsy! Thank you for your interest in our phones. Yes, the Moto G Power 2025 is compatible with US Mobile. It supports VoLTE and the necessary 4G LTE and 5G network bands required to run on US Mobile's partner networks (such as Verizon's Warp 5G and T-Mobile's GSM network). You may also contact US Mobile support just to make sure this will work on their service. Should you have other questions, feel free to reach out to supportforums@motorola.com, and we'll be happy to help. - Frank

  Answered 1 month ago by Motorola Customer Care

  
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Q: Questiondoes this cell phone comes with sim card?

Asked 1 month ago by jy.

• A:Answer Hi Jy, thank you for your inquiry. The phone does not include a SIM card in the box. You will need to use a compatible SIM card from your preferred carrier or contact your carrier to obtain one. -Mitch

  Answered 1 month ago by Motorola Customer Care

  
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Q: QuestionIs wireless charging possible?

Asked 1 month ago by Woj.

• A:Answer Yes. I've charged my 2025 Moto g power using the wireless charger in our SUV, but I have to take it out of the case I bought for it.

  Answered 1 month ago by mrshaynesVerified Purchase

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Q: QuestionDo open box phones come with the manufacturer warranty?

Asked 1 month ago by Dusty.

• A:Answer Hi Dusty, thank you for your inquiry. Motorola devices include a standard one-year limited manufacturer's warranty from the original date of purchase, provided there is no physical or liquid damage. If you're considering an open-box Moto G Power 5G (2025) from Best Buy, warranty coverage may vary depending on the device's original purchase and activation date. We recommend contacting Best Buy directly to confirm the warranty status and any additional coverage they may provide for the open-box device. -Mitch

  Answered 1 month ago by Motorola Customer Care

  
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Q: QuestionCan the storage memory be expanded ?

Asked 1 month ago by ManuelQ.

• A:Answer Hi ManuelQ, thank you for your interest in the Moto G Power 2025 phone. Yes, the storage can be expanded using a microSD card up to 1 TB (sold separately). Please note that some content with DRM restrictions may not be able to be moved to the memory card. You can visit this link for the phone specifications here: https://en-us.support.motorola.com/app/answers/detail/a_id/184283/~/specifications---moto-g-power---2025. -Mitch

  Answered 1 month ago by Motorola Customer Care

  
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Q: QuestionCan you use visible by Verizon with this phone?

Asked 2 months ago by Phonebuyer.

• A:Answer Yes

  Answered 1 month ago by NoahVerified Purchase

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Q: Questionplease confirm Lyca Sim will work on this mobile, if i buy and sim card not works, will it return back??

Asked 3 months ago by Sufyan.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer I’m using Lyca physical sim. It is working.

  Answered 2 months ago by OMKARVerified Purchase

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Q: QuestionUntil when could this phone get upgrades?

Asked 3 months ago by Writecanon.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer As long as the company provides it maybe until 2040

  Answered 3 months ago by BHARGAVVerified Purchase

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Q: QuestionCan this phone work for internation used.

Asked 4 months ago by Bobot.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Yes

  Answered 4 months ago by AnonymousVerified Purchase

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Q: QuestionDoes this have an e sim?

Asked 4 months ago by Anonymous.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Yes, can download one

  Answered 4 months ago by AnonymousVerified Purchase

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Q: QuestionIs the Motorola Moto G Power 5g (2024) eSIM compatible, because my carrier only utilizes eSIM?

Asked 4 months ago by DMJ.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Yes, can download it

  Answered 4 months ago by AnonymousVerified Purchase

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Q: Questioncan i ask if i can use my active roaming number on this phone?

Asked 4 months ago by tin.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Hi Tin, Thank you for your inquiry. Yes, you can use an active roaming number on the Moto G Power 5G 2024, as long as your mobile carrier supports roaming services and the SIM card is activated for international or roaming use. The phone itself is compatible with standard SIM and network requirements, so the key factor is your carrier plan rather than the device. If you plan to use roaming, we recommend confirming with your carrier that roaming is enabled and that the required bands/services are supported in your current location. -Mitch

  Answered 4 months ago by Motorola Customer Care

  
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Q: QuestionCan I transfer my old phone data to this phone I have verizon

Asked 4 months ago by Millie.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer yes

  Answered 4 months ago by awesomeVerified Purchase

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Q: QuestionDoes this phone support the tap to pay function?

Asked 4 months ago by RockyAzer.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer yes

  Answered 4 months ago by OscarOVerified Purchase

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Q: Questioncan i use the a E-sim card with this phone?

Asked 4 months ago by jorge.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Yes. The phone allows one physical SIM card and one eSIM.

  Answered 4 months ago by ValerieTVerified Purchase

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Q: QuestionDoes this phone work with straighttalk and will I need their SIM card?

Asked 4 months ago by BNTN.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer It's unlocked, and you can use an ESIM!

  Answered 4 months ago by SarahC826Verified Purchase

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