A:AnswerThank you for reaching out. Could you please elaborate a bit more on the situation? Are you experiencing connectivity concerns, or is there a specific feature or app that isn't functioning properly on this particular phone? Please send us an email at [email protected] with more information. -Mitch
A:AnswerThank you for your inquiry! The SIM card does not come pre-installed in the Moto G Power 5G 2024 phone, nor is it included with the purchase of the phone. You will need to obtain a SIM card separately through your preferred carrier. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
A:AnswerThank you for reaching out. Our phones should work in Europe where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch
A:AnswerThe $99 deal for me was only with new line activations and would likely need a new SIM. I don't recall ever needing to buy the SIM and more often they are trying to activate without the removable SIM.
A:AnswerYes, the Moto G Power 2024 is equipped with a telecoil, and is Hearing Aid Compatible (HAC), with an M4/T4 rating. This rating means it supports both acoustic coupling and inductive coupling at high levels.
