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Questions & Answers

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Page Showing 21-40 of 123 questions
  • QuestionDoes this phone come with a sim card?

    Asked by Anonymous.

    • Answer Thank you for your inquiry. The Moto G Power 5G (2024) phone does not come with a SIM card. You will need to use your own physical SIM or eSIM to activate the device on your carrier’s network. You can check this link for the phone specification here: https://en-us.support.motorola.com/app/answers/detail/a_id/178714/~/specifications---moto-g-power-5g---2024. -Mitch

      Answered by Motorola Customer Care

  • QuestionWould this phone support tag mobile SIM cards?

    Asked by Zeke.

    • Answer Hi Zeke, Thank you for your inquiry. Yes, the unlocked Moto G Power 5G (2024) should work with Tag Mobile SIM cards. Since Tag Mobile is an MVNO that uses the AT&T network, the phone is compatible with its network bands. You can check this link for the carrier compatibility here: https://en-us.support.motorola.com/app/answers/detail/a_id/179388/~/carrier-compatibility-%7C-moto-g-power-5g---2024. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone have esim?

    Asked by Kguest.

    • Answer Yes, it can do physical SIM too

      Answered by RakhiV

  • Questionhas anyone updated to Android 15 or 16 with this phone?

    Asked by NickWho.

    • Answer Hi NickWho, Thanks for your question. The Moto G Power 5G 2024 phone launched with Android 14 and is eligible for one major OS upgrade, which will be Android 15. Security updates for this model will continue through March 2027, but it will not receive Android 16. Please wait for the rollout and ensure your device is connected to a strong Wi-Fi network, has sufficient battery charge, and has enough available storage. Updates are released in phases, so it may take some time for all devices to receive them. For future rollout updates, you can visit our software update page for further details here: https://motorola-global-portal.custhelp.com/app/software-upgrade/g_id/1949/. -Mitch

      Answered by Motorola Customer Care

  • Questionwill this phone get Android 15 or 16 update ?

    Asked by NickWho.

    • Answer Hi NickWho, Thank you for your inquiry. The Moto G Power 5G 2024 phone launched with Android 14 and is eligible for one major operating system upgrade, which means it is expected to receive Android 15. This model is not planned to receive Android 16. You can check this link for the Motorola security information here: https://motorola-global-portal.custhelp.com/app/software-security-page/g_id/6806. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs this phone brand new?

    Asked by Nita.

    • Answer Hi Nita, Thank you for your inquiry. Yes, the Moto G Power 5G 2024 phone is brand new and comes sealed in its original packaging with all included accessories. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone work with consumer cellular

    Asked by Anonymous.

    • Answer Thank you for expressing interest in our product. Yes, the Moto G Power 5G 2024 Unlocked phone will work with the Consumer Cellular network. You can check the link for the carrier compatibility here: https://www.motorola.com/us/carrier-compatibility. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes the phone has esim?

    Asked by yanyan.

    • Answer Yes

      Answered by RakhiV

  • QuestionIs the 2024 vs 2022 a upgrade.

    Asked by Dude.

    • Answer Hi Dude, Thank you for your inquiry. The Moto G Power 5G (2024) is an upgrade over the Moto G Power (2022). The 2024 model features a newer Android 14 operating system and a more advanced MediaTek Dimensity 7020 processor, while the 2022 model comes with Android 11 and a MediaTek Helio G37 processor. Both phones have the same 5000 mAh battery, but the 2024 model offers improved performance and features overall. You can also compare the phones directly on Motorola’s website here: https://www.motorola.com/us/en/compare/index.html?gclsrc=aw.ds&gad_source=1&gad_campaignid=608549455&gbraid=0AAAAADqrZ8zl596cj_vtsqfXtcYFlGj5g&gclid=Cj0KCQiAtfXMBhDzARIsAJ0jp3DQuZnMQFxnOUrIkQWpsYZOolGUnMqwwjLuWHPFQJoW-tP0CYfwxggaAvHKEALw_wcB. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill this model work with brazilian carriers sim cards?

    Asked by Internationally.

    • Answer I tried with Sim Card from India and it is works fine for me.

      Answered by RamaK

  • QuestionI recently purchased A Suburu Outback It has a tray for placing a cell phone on to charge it wirelessly. Does this phone able to be charged wirelessl

    Asked by Drbob.

    • Answer No, there is no wireless charging

      Answered by Ditka

  • QuestionShould the SIM card be included in the box? I'm not able to open the tray (I have the SIM tool) to check. Thanks.

    Asked by 23M20V.

    • Answer No, if the phone that you bought was unlocked then there won't be any sim card included

      Answered by Robert

  • QuestionWhat SIM card does this use

    Asked by Anonymous.

    • Answer The standard these days, nano sim. I'm sure you can snip your old one to fit if you had to. Also, you can probably wrap a smaller one in tape to make sure it won't come out anytime soon.

      Answered by MadeThisNameJustNow

  • QuestionWill this phone accept eSIM from Airalo that’s has international plans

    Asked by Pacman.

    • Answer Thank you for your inquiry, Pacman. Our phones are designed to work in many countries while traveling, but we cannot guarantee that all network features or services will be supported everywhere. Compatibility can vary depending on the mobile service provider and the specific eSIM plan. For your Moto G Power 5G (2024), you can try activating an eSIM from Airalo, but we recommend confirming with Airalo and your mobile service provider first to ensure the eSIM and international plan you choose are supported by the device and expected to work in the regions you plan to use it. Please note that we do not recommend purchasing a phone in one region for ongoing use in another, as Motorola phones are covered under warranty only in the country or region where they are intended for sale. -Mitch

      Answered by Motorola Customer Care

  • Questiondoes it support wireless charging

    Asked by davey.

    • Answer Sure does! I think it may even work in a toaster, since their hardware is a little different than other flagships, the energy is actually able to transmit through and provide a significant charge to the battery without harming the device (use a case) and does so in a shorter time than MOST wireless chargers. My S21+ failed this test.

      Answered by MadeThisNameJustNow

  • QuestionCan this phone work with local carriers in West Africa?

    Asked by T.

    • Answer Yes. It worked perfectly well

      Answered by MalachyN

  • QuestionDoes this phone have good reception and a good internal antenna? My 2022 version had a good antenna and my 2026 has a horrible antenna

    Asked by Anonymous.

    • Answer Sure

      Answered by MalachyN

  • QuestionIs this product fully compatible with GSM service (T-Mobile Light speed) with US Mobile ?

    Asked by Jxxx.

    • Answer Yes

      Answered by MalachyN

  • QuestionCan this phone use a 30 watt charger & if so do you sell them & for how much

    Asked by Q.

    • Answer Hi Q, Thank you for your inquiry. The Moto G Power 5G 2024 phone supports up to 30W wired charging, though charging speed may vary by carrier, with some supporting 10W or 20W. Charging adapters are typically sold separately, and availability and pricing can vary. We recommend checking directly with Best Buy, as they can provide details on compatible chargers they carry and current pricing options. -Mitch

      Answered by Motorola Customer Care

  • QuestionI will have a sim card for travel in Central Europe. Is this phone compatible with the networks found in (for example) Poland and Hungary? And how do I gat a charger compatible with electric grids abroad?

    Asked by MtnMama.

    • Answer Hi MtnMama, Thank you for your inquiry. Our phones are designed to work in countries where you may be traveling; however, we cannot guarantee that all features will be supported on every network. We recommend checking with your mobile service provider to confirm whether your SIM card will operate as expected in Poland, Hungary, or other countries in Central Europe. Regarding charging abroad, Motorola chargers support standard voltage ranges (typically 100–240V), but you may need a plug adapter for the local electrical outlets. If you plan to charge frequently while traveling, a USB-C charger or portable power bank compatible with your device can also be convenient. Please note that Motorola phones are covered by warranty only in the country or region in which they were intended for sale, so ongoing use abroad would not extend warranty coverage. We hope this helps, and we appreciate your interest in Motorola. -Mitch

      Answered by Motorola Customer Care