Questions & Answers

Q: QuestionI just bought a motorola moto g from bestbuy. Is there a stylus that works for it to make texting easier?

Asked 1 year ago by joey.

• A:Answer Motorola makes a moto g stylus phone that's cheaper than this one and comes with a stylus

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan this phone be used in Hong Kong and Japan?

Asked 1 year ago by 9394.

• A:Answer Hi 9394, Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale. -Carlos

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionWill this phone work if I travel to Europe? I do have a European sim card for the time of traveling....

Asked 1 year ago by Anonymous.

• A:Answer Thank you for your inquiry. Yes, the Moto G Power 2024 can work in Europe if it supports the necessary network bands used by your destination. Make sure the phone is unlocked so it can accept your European SIM card. Let me know if you need more details about specific networks or carriers! -Aria

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionDoes this model work with my verizon prepaid plan?

Asked 1 year ago by Ninafrances.

• A:Answer Yes

  Answered 1 year ago by LindaBVerified Purchase

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Q: QuestionIs the Motorola - Moto G Power 2024 5G 128GB cell phone compatible with the Samsung Pro plus MicroSD Card (512GB or 1T)?

Asked 1 year ago by Tailwind.

• A:Answer Yes, it takes a micro sd card

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionIs this phone on GSM or CDMA network?

Asked 1 year ago by vince8.

• A:Answer Hi Vince8, Thank you for your inquiry. Our Moto G Power 5G 2024 Unlocked phone will work with GSM and CDMA technology. You can also check the phone specification here: https://www.motorola.com/us/smartphones-moto-g-power-5g-gen-2/p?skuId=1072. -Mitch

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionCan I use either a charger from a Motorola One 5g Ace or a Lenovo Tab P11 Plus to charge this phone?

Asked 1 year ago by pbcguy.

• A:Answer It charges with a usbc

  Answered 6 months ago by JayDVerified Purchase

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Q: QuestionDoes this phone work with a wireless charger?

Asked 1 year ago by FarmerJack.

• A:Answer Yes! This phone can be charged wirelessly! I ordered the wireless Motorola charging pad separately.

  Answered 1 year ago by RichardVerified Purchase

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Q: QuestionI have bad hearing. I can only hear a phone call on speaker. With this phone will I have to use the speaker?

Asked 1 year ago by Anonymous.

• A:Answer Thank you for your inquiry and interest in our product. Given that you have bad hearing and typically need to use a speakerphone to hear calls, the Moto G Power 5G (2024) might still necessitate using the speakerphone for better call quality. You can check this link for the phone's specifications here: https://www.motorola.com/us/smartphones-moto-g-power-5g-gen-2/p. -Mitch

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionDoes this phone have a fingerprint id unlocking system?

Asked 1 year ago by Waggs.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Pale Lilac

• A:Answer Yes. It's the power button. Feels odd, works well.

  Answered 1 year ago by MandKArms

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Q: QuestionDoes this phone have two physical SIM locations or is one an E-Sim?

Asked 2 years ago by Ken.

• A:Answer 1 physical, 1 eSIM.

  Answered 1 year ago by MandKArmsVerified Purchase

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Q: QuestionIs the only finger print sensor on the side or does one appear on the screen too?

Asked 2 years ago by MacGyver.

• A:Answer Hi MacGyver! We appreciate your interest in our Motorola devices. Just a heads up, the fingerprint sensor on this particular device is actually located on the power key. If you want more information, you can check out this link: https://help.motorola.com/hc/3509/14/pdf/help-moto-g-power-5g-2024-14-na-en-us.pdf. Hope this helps! -Ythan

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionDoes this phone offer screen mirror or casting to Samsung tv?

Asked 2 years ago by Cartoonist.

• A:Answer Yes, along with a statement informing you that the provider of that service can see everything you transmit.

  Answered 1 year ago by MandKArmsVerified Purchase

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Q: QuestionIs the fingerprint reader on the back of the device, like in the older models?

Asked 2 years ago by Liv.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Pale Lilac

• A:Answer It is built in to yhr power button like previous Motorola's I have used

  Answered 2 years ago by eesarhaddon

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Q: QuestionHi! Will this phone work in Argentina? I thanks

Asked 2 years ago by Anonymous.

• A:Answer Thank you for expressing an interest in our product. Yes, Our phones should work in Argentina where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionDo you have Motorola - moto g power 2024 5G with 256Gb storage, like previous model (2023)? If not when?

Asked 2 years ago by Ray1.

• A:Answer Thank you for your interest and inquiry in our product, Ray1. The Moto G Power 5G 2024 phone does not come with 256GB of storage. You can check this link for the phone's specifications here: https://www.motorola.com/us/smartphones-moto-g-power-5g-gen-2/p. -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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Q: Questionworks with cricket and mint?

Asked 2 years ago by jassfo.

• A:Answer Hi jassfo, this device works with all major US carriers, as per our carrier compatibility chart available at https://www.motorola.com/us/carrier-compatibility. If you're using Cricket or Mint, we suggest verifying with them beforehand to confirm compatibility with their network. For any other questions, feel free to reach out to us via email at [email protected]. -Ythan

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionDo you have any idea when this phone will be offered for TracFone customers?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Pale Lilac

• A:Answer We appreciate your interest in our product. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Moto G Power 5G 2024 Unlocked phone is not compatible with Tracfone (CDMA). However, this phone works with Tracfone (GSM). -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionIs the moto g5 power 2024 compatible with tracfone?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Pale Lilac

• A:Answer We appreciate your interest in our product. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Moto G Power 5G 2024 Unlocked phone is not compatible with Tracfone (CDMA). However, this phone works with Tracfone (GSM). -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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