“A good friend gave me the used Moto G Power (got a new one for himself). How do I erase apps and older info on phone and start fresh with my own preferences in apps etc I am a senior citizen not tech smart need simple instructs. Thanks,”

Asked by Missm 5 years ago

1-2 of 2 Answers

Hi Missm, Open Settings, go the bottom and second from bottom you should see 'System'. Click on 'System', then 'Advanced' and you should see 'Reset options'. For what you are asking, you should choose 'Erase all data (factory reset)'. It should show a confirmation screen where you can click on the blue 'Erase' button to begin the process.
Answered by PPoudel 5 years ago
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Hi Missm, thanks for reaching out and we would like to help. I would suggest resetting the device to have a fresh start, please follow the steps provided on this link: https://www.motorola-support.com/us-en/?page=device/motorola/moto-g-power/topic/reset/factory-reset/1. If in case you need further assistance, please feel free to email us at supportforums@motorola.com. We're always here to assist. - Mike
Answered by Motorola Customer Care 5 years ago
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