Questions & Answers
- Model:
- PAFV0001US
- |
- SKU:
- 6432489
Q: QuestionBonjour, I am kinda worried because this phone says if active now, it activates to AT&T, so does that mean i can't switch it over to tmobile or i can still use the phone with tmobile?
Asked by Skelly.
- A:Answer I bought one for my ex wife. It's working 100% correctly on T-Mobile. It's a GSM phone so it will work on most carriers networks.
Answered by Waynej68
Q: QuestionHello, the phone can be used in another country, it is international version thanks
Asked by marlon.
- A:Answer No, Marlon. The device is not an international version. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale. -Jess
Answered by Motorola Customer Care

Q: Questionwhat is the SAR on this cellphone?
Asked by Linder.
- A:Answer Hi Linder, Our phone's SAR ratings can be found here on this link: https://motorola-global-portal.custhelp.com/app/utils/country_selector/g_id/5344#gs=eyJndWlkZUlEIjo1MzQ1LCJxdWVzdGlvbklEIjoxNCwicmVzcG9uc2VJRCI6NjYsImd1aWRlU2Vzc2lvbiI6Ikxiekx1cjVwIiwic2Vzc2lvbklEIjoiSXdhNHFyNXAifQ.You may find this phone's SAR rating under UK Support. If you have other questions, write us an email at [email protected]. -Jess
Answered by Motorola Customer Care

Q: QuestionHow long is the warranty?
Asked by Motherofpearls.
- A:Answer 12 months if new or open box.
Answered by NGFATL
Q: QuestionWill this phone work in Wilmerding, Pennsylvania?
Asked by Detlef7.
- A:Answer Hi Detlef7, thanks for your interest, Yes, as this phone is a US Variant. - Mike
Answered by Motorola Customer Care

Q: QuestionAre you able to enable "Chat features" on the Messages app if you have T-Mobile? Ordered one off Amazon and Chat features could not be enabled
Asked by rmetz.
- A:Answer Hi rmetz, thanks for your interest. Chat features are only available for certain devices, service providers, and carriers. To know more about this feature, kindly go to this link: https://support.google.com/messages/answer/7189714?hl=en - Mike
Answered by Motorola Customer Care

Q: Questionis this phone compatible with q link wireless?
Asked by Anonymous.
- A:Answer Thanks for your interest. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Moto G7 Plus is not compatible with Q Link Wireless (MVNO of T-Mobile). But, I would still suggest contacting your preferred carrier to check if the phone will work using their service. - Mike
Answered by Motorola Customer Care

Q: QuestionIs there a Mic jack included with the iphone.
Asked by Avi.
- A:Answer Hi Avi, thanks for your interest. There is 3.5mm audio port in the Moto G7 Plus. - Mike
Answered by Motorola Customer Care

Q: QuestionHi will phone work on qlink?
Asked by Yort.
- A:Answer Hi Yort, Thanks for your interest. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Moto G7 Plus is not compatible with QLink Wireless (MVNO of T-Mobile). But, I would still suggest contacting your preferred carrier to check if the phone will work using their service. - Mike
Answered by Motorola Customer Care

Q: QuestionWhat is the screen resolution of this phone.
Asked by HappyMotoG6user.
- A:Answer Hi HappyMotoG6user, thanks for your interest. The screen resolution of the Moto G7 Plus is 1080 x 2270 pixels, 19:9 ratio. - Mike
Answered by Motorola Customer Care

Q: QuestionWill this phone work internationally particularly central Africa.
Asked by Tricia.
- A:Answer I think that depends on the sim card more than the phone. But I am not sure about the specifics.
Answered by IdahoShawn
Q: QuestionThe specifications list LTE bands 25, 26, and 41. These 3 bands are SPRINT ONLY LTE BANDS. Why then is this phone listed as GSM only?
Asked by lokispock86.
- A:Answer Hi Lokispock86, You may refer to this link to see all compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Jess
Answered by Motorola Customer Care

Q: Questionis phone compatible with H2O Carrier SKU: 6432489
Asked by sam.
- A:Answer Hi Sam, If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Moto G7 Plus is not compatible with H20 Wireless (MVNO of AT&T Network). But, I would still suggest contacting your preferred carrier to check if the phone will work using their service. - Mike
Answered by Motorola Customer Care

Q: QuestionWill this phone work in ETHIOPIA?
Asked by Itabeel.
- A:Answer Hi Itabeel, Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM will operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale. -Jess
Answered by Motorola Customer Care

Q: QuestionWill this phone work in India? Unlocked for international?
Asked by Anonymous.
- A:Answer yes it is unlocked and will work in india
Answered by Anonymous
Q: QuestionWill this phone work on family mobile
Asked by Leonard.
- A:Answer Hi Leonard, Thanks for asking. This phone is compatible with this carrier's network but some service provider-specific features may not be available. It would be best to contact this carrier to confirm the features available. -Jess
Answered by Motorola Customer Care

Q: QuestionIs this phone voice activated. Unable to figure out if totally blind person could use this.
Asked by Pickle.
- A:Answer Hi Pickle, The device has Google Assistant. Check this link to know more about how to use it: https://support.motorola.com/us/en/solution/MS135187. -Jess
Answered by Motorola Customer Care

Q: Questionis this phone new?
Asked by Matheus0577.
- A:Answer Hi Matheus0577, Yes, this phone is new. -Jess
Answered by Motorola Customer Care

Q: QuestionIs this phone compatible with h20wireless?
Asked by Fahim.
- A:Answer Hi Fahim, thanks for your interest. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Moto G7 Plus is not compatible with H20 Wireless (MVNO of AT&T). But, I would still suggest contacting your preferred carrier to check if the phone will work using their service. - Mike
Answered by Motorola Customer Care

Q: QuestionIs the phone capable of roaming on the Verizon network in New York ?
Asked by BG.
- A:Answer Hi BG, We appreciate your interest in our products. As per description, the phone is unlocked to major US carriers. It would be best to check this with your service provider to see if this will work on their end. You may also check here to see the list of carriers that are compatible with the phone: https://www.motorola.com/us/carrier-compatibility. - Frank
Answered by Motorola Customer Care

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