“I'm trying to purchase this package but am having problems. I am an existing Verizon customer but when I put my information in it tells me that the account information I entered doesn't match my carrier's records? I've been with Verizon for many years??”

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• How about just call them...

  Answered by Timr702 8 years ago

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• Contact tech support.

  Answered by Smitty 8 years ago

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• I know it sounds bizzare but make sure you are adding the "dashes" when entering your phone number! I had the same exact issue!

  Answered by JMatt 8 years ago

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