A:Answer Hi Itchy, Thank you for reaching out with your questions. Yes, the phone is indeed new and it is unlocked, which means it should be compatible with a variety of carriers, including Spectrum Mobile. However, to ensure the best experience and compatibility with Spectrum. We would recommend confirming with BestBuy that the phone is fully set up and activated for use on Spectrum’s network. As for connecting the phone at the store, it’s always a good idea to contact BestBuy in advance to check if they require an appointment or if walk-ins are welcome for this process. -Mitch