“Phone is known to crack along the inside of the fold.which can damage the screen. Moto doesn't consider this defect as covered under warranty without a serious fight. However replacing the screen protector also voids warranty. Will you cover this damage?”
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Are you talking about the phone screen or the screen protector cracking? The screen protector only rarely cracks or even creases, and the screen itself doesn't have any known issue regarding this. That's probably why you're having to fight for warranty to cover either. My suggestion, don't treat your phone like a Frisbee or hacky sack. I've had both the 2023 and 2024 models since they came out. I'm also rather rough with my phones, being a guy that works with his hands, and subject them to more than phones should be. I still haven't damaged a screen (or screen protector). Remember, a consumer's inability to properly take care of a product (within reason) during everyday use, is NOT necessarily a defect in product design. It's a defect in consumer, and suggests an inability to accept reasonable accountability (because then who could they blame?).
Sorry, there was a problem. Please try again later.Hi Noble, We understand your concerns and we’re sorry to hear about the problem you're experiencing. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be glad to help. -Mitch
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