Questions & Answers
- Model:
- PB770022US
- |
- SKU:
- 6625232
Q: QuestionCan I transfer my physical sim card from my iPhone to this phone?
Asked by Betsy.
- A:Answer Hi Betsy, Thank you for your inquiry. Yes, you can transfer your physical SIM card from your iPhone to the unlocked Moto Razr Ultra 2025 phone, as long as the SIM card is a nano-SIM and compatible with your carrier’s network. Since your Razr Ultra is unlocked, it should work with most major carriers, but we always recommend confirming with your carrier to ensure full compatibility with voice, text, and data services. If your carrier supports eSIM as well, the Razr Ultra gives you the flexibility to activate your line that way, too. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs there a way to get a RAZR 2025 Ultra phone that is compatible with the Verizon 5G UW network?
Asked by verizonuser.
- A:Answer Hi Verizonuser, Thank you for your inquiry and interest in our product. Yes, the Moto Razr Ultra 2025 Unlocked phone will work with the Verizon network. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs this phone compatible with Xfinity Mobile carrier?
Asked by RazrFan.
- A:Answer Hi RazrFan, Thank you for your interest in our product. No, the Moto Razr Ultra 2025 Unlocked phone does not work with Xfinity Mobile. However, this phone works with other major carriers in the US. You can check this link for the phone's specification and carrier compatibility here: https://www.motorola.com/us/en/p/phones/razr/razr-ultra/pmipmhn40ms?pn=PB770067US. -Mitch
Answered by Motorola Customer Care
Q: QuestionWhat accessories come with this phone?
Asked by DonnaC.
- A:Answer Hi Sarah, Thank you for your inquiry. If you look at what's in the box here: https://www.bestbuy.com/site/motorola-razr-ultra-2025-512gb-unlocked-pantone-scarab/6625234.p?skuId=6625234&intl=nosplash, a USB Type-C cable, guides, and a SIM tool are included in the box. -Mitch
Answered by Motorola Customer Care

Q: QuestionCan the memory storage be upgraded with microSD?
Asked by PaulQ.
This question was asked about the related product: Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
- A:Answer Hi PaulQ, Thank you for your inquiry. The Moto Razr Ultra 2025 phone does not support expandable storage via a microSD card. It comes with high-capacity internal storage options instead, designed to accommodate apps, photos, and media without the need for additional memory cards. You can check the link for the phone specification here: https://www.motorola.com/us/en/p/phones/razr/razr-ultra/pmipmhn40ms?pn=PB770067US. -Mitch
Answered by Motorola Customer Care
Q: QuestionWhat comes in the box
Asked by Ajr.
- A:Answer Hi Ajr, Thank you for your inquiry. The Moto Razr Ultra 2025 phone includes the following in the box: Moto Razr Ultra 2025 device, USB Type-C cable, user guides, and a SIM tool. Please note that a charging adapter is not included in the box. Should there be any further inquiries, please do not hesitate to email [email protected]. -Mitch
Answered by Motorola Customer Care
Q: QuestionHow many year's of software support
Asked by M.
This question was asked about the related product: Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
- A:Answer 3 years of OS software updates, 4 years of security updates. Please know that at the time of this specific Q & A, the phone is almost already 1 year old.
Answered by Brandon
Q: QuestionDoes this Phone model work in Mexico? I want to gift it to my sister. Telcel can work on it ?
Asked by Abby.
- A:Answer Hi Abby, We’re grateful for your interest in our product. Yes, this phone model should work in Mexico; however, we cannot guarantee that all features will be fully supported. We recommend checking with Telcel to confirm that your SIM will operate properly with this device. Please note that Motorola phones are only covered under warranty in the country or region where they are sold, so we do not recommend purchasing a phone in one region for ongoing use in another. Thank you for considering Motorola, and we hope your sister enjoys her gift! -Mitch
Answered by Motorola Customer Care
Q: QuestionWill this phone work with Boost Mobile?
Asked by Mavylarry.
- A:Answer Yes the unlocked one will
Answered by BriannaV
Q: QuestionHow hard is it to switch from a Samsung galaxy S24 ultra to this phone, and then back ? There are some occasions where I would want to use this phone, like at work, and there are some occasions that I would want my Samsung galaxy.
Asked by Johnny5.
- A:Answer Hi Johnny5, Thank you for reaching out. Switching between your Samsung and your Moto Razr Ultra is generally straightforward, and many customers do exactly what you described—using one phone for work and switching back to the other when needed. As long as both phones are signed in with the same Google account, your contacts, calendar, photos, and most app data will automatically sync, which makes moving between devices much easier. When you switch phones, you would only need to move your SIM card (or re-activate your eSIM) to the phone you plan to use at that time. Please keep in mind that some apps may ask you to sign in again after switching, and features that are exclusive to Samsung devices will not carry over to the Moto Razr Ultra. Other than that, day-to-day use and data access should remain smooth when going back and forth between the two phones. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Answered by Motorola Customer Care
Q: QuestionI have a second sim from a european country. How to create an e-sim for it?
Asked by htailor.
- A:Answer Hi Htailor, Thank you for your inquiry. The Moto Razr Ultra 2025 phone supports eSIM, and you can add one using the activation details provided by your European carrier. Once you have their QR code or activation code, open Settings, go to Network & Internet, select SIMs, and choose Add eSIM. From there, scan the QR code or enter the details to complete activation. If your carrier hasn’t given you an eSIM profile yet, they can generate one for you. -Mitch
Answered by Motorola Customer Care
Q: Questionis there a battery charger included in the box?
Asked by dadsphone.
This question was asked about the related product: Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
- A:Answer It comes with the cable but not the brick.
Answered by Daniel
Q: QuestionWill my 1 year warranty for labor and parts cover a millimeter scratch on my external screen?
Asked by Nelmat7.
- A:Answer Hi Nelmat7, thank you for your inquiries. I know how annoying a scratch can be, I would recommend to reach out to us directly. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Answered by Motorola Customer Care
Q: QuestionDoes this include a phone case? I've seen online that some reviews state a case comes with the device.
Asked by Tdallday10.
- A:Answer Hi Tdallday10, Thank you for your inquiry. Based on the official product package contents for the Moto Razr Ultra 2025 here: https://www.bestbuy.com/site/motorola-razr-ultra-2025-512gb-unlocked-pantone-scarab/6625234.p?skuId=6625234&intl=nosplash, the box includes the phone itself, a USB Type-C cable, guides, and a SIM tool. A phone case is not listed as part of the standard package. -Mitch
Answered by Motorola Customer Care

Q: QuestionWhy can’t this be set up on a monthly payment plan when connecting to my Verizon line? I’ve done this in the past with Best Buy, but now I am being told a credit card is the only way with you.
Asked by Feather.
- A:Answer Hi Feather, Thank you for your inquiry. We understand your concern regarding setting up a monthly payment plan with Verizon through Best Buy. Since this purchase and financing option is being offered through Best Buy, we recommend reaching out directly to their customer service or visiting a local Best Buy store. They manage all financing, billing, and carrier activation options, including whether monthly installment plans are available for specific devices and carriers like Verizon. -Mitch
Answered by Motorola Customer Care

Q: QuestionIs this phone on display at the brandon location?
Asked by Maiso.
- A:Answer Hi Maiso, Thanks for your interest in the Moto Razr Ultra 2025 phone. Display availability can vary by location, so we recommend contacting the Brandon Best Buy store directly to confirm if the phone is currently on display. They’ll be able to provide the most accurate and up-to-date information. -Mitch
Answered by Motorola Customer Care

Q: QuestionWill the phone work on Verizon?
Asked by Esq007.
- A:Answer Hi Esq007, We appreciate your interest in our product. Yes, the Moto Razr Ultra 2025 Unlocked phone will work with Verizon. You can check this link for the carrier compatibility and phone specifications here: https://www.motorola.com/us/en/p/phones/razr/razr-ultra/pmipmhn40ms?pn=PB770067US. -Mitch
Answered by Motorola Customer Care

Q: QuestionWill this work with google fi?
Asked by Phone.
- A:Answer Hi Phone, Thank you for your inquiry and interest in our product. Yes, the Moto Razr Ultra 2025 Unlocked phone will work with Google Fi. You can check this link for the carrier compatibility and phone specifications here: https://www.motorola.com/us/en/p/phones/razr/razr-ultra/pmipmhn40ms?pn=PB770067US. -Mitch
Answered by Motorola Customer Care

Q: QuestionDoes this Phone model work in India? I want to gift it to my aunty in india
Asked by Nimisha.
- A:Answer Hi Nimisha, Thank you for your interest in the Moto Razr Ultra 2025. This model should be able to work in India for basic use while traveling; however, we cannot guarantee that all network bands, features, or services will be fully supported there. We recommend checking directly with your aunt’s mobile service provider in India to confirm that their SIM and local network are compatible with this device. Please also note that Motorola does not recommend purchasing a phone in one region for ongoing use in another. Motorola devices are only covered by warranty in the country or region where they are officially sold. If this phone is intended to be used long-term in India, we strongly recommend purchasing a model that is officially sold in the Indian market to ensure full compatibility and local warranty support. -Mitch
Answered by Motorola Customer Care
Q: QuestionDoes bestbuy do the same my offers threw Verizon in store when buying a phone threw Verizon carrier
Asked by Jeremy.
- A:Answer Hi Jeremy, Thank you for your inquiry. For questions regarding specific offers or promotions available through Best Buy when purchasing a Verizon carrier device, we recommend contacting Best Buy directly. They’ll be able to confirm whether the same Verizon in-store offers apply when buying through their store. -Mitch
Answered by Motorola Customer Care
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