“I have a Best Buy Total subscription. When I encountered a virus last September, I called tech support. The problem was resolved over the phone, but I was charged $399 by Geek Squad Support. I thought this was included in my BB Total sub Why?”
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It's probably because you asked for remote assistance for which Best Buy charges $399.99 annually for their Total Remote Management.
Sorry, there was a problem. Please try again later.Thank you for your questions, Chip! There are many services that your My Best Buy Total™ membership covers, along with covering 20% off the labor on repairs. You can look over the membership details here: https://www.bestbuy.com/memberships and, the services it covers here: https://www.bestbuy.com/site/services/computer-tablet-services/pcmcat138100050019.c?id=pcmcat138100050019#jl-services. If you need help reviewing your specific membership and these charges, our social support team would be happy to take a closer look. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (BestBuy) and mention that you're contacting us in response to your My Best Buy review. We're here to help!
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