Questions & Answers

Q: QuestionCan I charge the portable charger itself while it's charging another device?

• A:Answer Yes, this charger supports pass-through charging, allowing you to charge your device and the power bank simultaneously.

Q: QuestionIs the myCharge Adventure H2O Turbo portable charger durable?

• A:Answer Yes, it has a durable rubberized finish and IP67 rating construction, making it resistant to dust, drops, and water.

Q: QuestionWhat is the battery capacity of this myCharge portable charger?

• A:Answer This myCharge portable charger has a 10,050 mAh battery.

Q: QuestionDoes this myCharge portable charger have a built-in carabiner?

• A:Answer Yes, this myCharge portable charger has a built-in carabiner for easy attachment to bags or backpacks.

Q: QuestionWhat is the maximum power output of the myCharge Adventure H2O Turbo portable charger?

• A:Answer The myCharge Adventure H2O Turbo portable charger has a maximum power output of 18W.

Q: QuestionIf it doesnt come with a cord to plug i to the wall to charge it, how do you charge it??

Asked 5 years ago by Michelle.

• A:Answer It comes with a cord, plug the small end into the power pack and just use a charging block and use the USB end to charge it. So the small charging cable doesn’t get lost, I fold the cable in half and put it through the carabiner then insert both ends through the loop it stays there nicely until needef

  Answered 4 years ago by Mlethal05Verified Purchase

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Q: QuestionWhat is difference between mycharge h2o and mycharge h2o turbo??

Asked 3 years ago by JC.

• A:Answer The Turbo charges faster with a 18W output.

  Answered 3 years ago by myCharge Customer Care

  
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Q: QuestionDoes this work for a back pack

Asked 4 years ago by Callie.

• A:Answer You can easily clip it onto your backpack.

  Answered 4 years ago by myCharge Customer Care

  
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Q: QuestionHow can I buy another charging cable for this - i wish it stayed attached somehow. It didnt take long for me to misplace. tks

Asked 5 years ago by danaj.

• A:Answer I looped the charging cable around the clip so I always know where its at after each use.

  Answered 4 years ago by AngelVerified Purchase

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Q: QuestionDoes this work for android galaxy s10?

Asked 5 years ago by Chonny.

• A:Answer Yes, has a cord with USB and Micro ends.

  Answered 5 years ago by Zip757

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Q: QuestionIs this charger approved by TSA?

Asked 5 months ago by Anonymous.

• A:Answer Currently, myCharge devices are TSA approved for carry on luggage only. Please note, you may not place myCharge devices in any checked baggage. Please check with your airlines for further information.

  Answered 4 months ago by myCharge Customer Care

  
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Q: QuestionIs this item safe for running a dash cam with a 5 volt 2.5 amp Is the item a 5 volt 2.5 amp.

Asked 10 months ago by Anonymous.

• A:Answer Hello, You are more then welcome to try, however most likely the dash cam won't require enough power to keep the myCharge on.

  Answered 10 months ago by myCharge Customer Care

  
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Q: QuestionIt stopped holding a charge. Says it’s charging but when lights are full it won’t turn on

Asked 3 years ago by Ehjorten.

• A:Answer It only happened once for me so far. Turned out my charging cord had come loose/crimped. Adjusted how I carried it and cord so it can’t crimp off or pull out of charger. Working fine since.

  Answered 3 years ago by RachelVerified Purchase

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Q: QuestionCan this go in carry on through tsa?

Asked 3 years ago by Sharon.

• A:Answer Yes, TSA, FAA and the airlines will allow you to carry your myCharge portable powerbank onto the plane. You will, however, need to stow it in your carry on or personal item. For the most up to date information or more details, please refer directly to the FAA: https://www.faa.gov/about/initiatives/hazmat_safety/. Please note, regulations may differ by airline, and as the passenger, you're ultimately responsible for following the guidelines.

  Answered 3 years ago by myCharge Customer Care

  
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Q: QuestionCan this charge more than 1 device at a time

Asked 3 years ago by BK.

• A:Answer Hello, A few of our devices do give the option to charge multiple device at once. keep in mind this could minimize the amount of charge you receive. H2O allows multiple devices to charge at once, it has a regular USB-A and a USB-C port , Thank you myCharge Customer Support

  Answered 3 years ago by myCharge Customer Care

  
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Q: QuestionDoes this recharge OK on 220 electrical outlets? I am traveling internationally and some countries operate only on 220 outlets.

Asked 4 years ago by TravelGuy.

• A:Answer One way or another, the power is being converted from AC to DC at a transformer before getting to the device. From there, it’ll be regulated to the volt and watt output of the transformer. Even a wall-mounted USB port connected directly to main power has a transformer built into the back end. All of that is to say, yes it’ll work on 220 as your usb power base will handle power regulation.

  Answered 3 years ago by FletcherVerified Purchase

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Q: QuestionIs there a solar powered charger that can charge more than one device?

Asked 4 years ago by Anonymous.

• A:Answer myCharge does have one, however, Best Buy does not carry it.

  Answered 4 years ago by myCharge Customer Care

  
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Q: QuestionI want total solar pwer conversion, back up or kit for my 32' rv that has typical power needs or atleast to be able to run a refrigerator and a few lts r heat/ac or for a exclusive amount of time or temporary emergency and i cant find the info i need for

Asked 4 years ago by Pounces0FdeatH.

• A:Answer This charger is ideal for a tablet or smartphone - it does not have enough wattage or battery capacity to power a fridge.

  Answered 4 years ago by myCharge Customer Care

  
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Q: QuestionHow do I charge the box? It’s been plugged in for an hour and there is only 1 dot that is blinking.

Asked 4 years ago by Anonymous.

• A:Answer Keep it plugged it over night

  Answered 3 years ago by GreatVerified Purchase

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