“It stopped holding a charge. Says it’s charging but when lights are full it won’t turn on”

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• It only happened once for me so far. Turned out my charging cord had come loose/crimped. Adjusted how I carried it and cord so it can’t crimp off or pull out of charger. Working fine since.

  Answered by Rachel 3 years ago

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• We are sorry to hear that you are having issues with your device. Please contact us right away so we can get you charging! You can submit a ticket below using the link or call us directly at 888-251-2026 so that we can assist you. https://support.mycharge.com/hc/en-us/requests/new -The myCharge Customer Service Team

  Answered by myCharge Customer Care 3 years ago

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