“I have an IPhone 7Plus and can’t get the phone to charge. What are the steps, should the phone be off? I’m so ready to return it”

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• Turn on the battery pack using the button on the side

  Answered by Grogin 3 years ago

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• We are sorry to hear that you are having issues with your device. Please contact us right away so we can get you charging! You can submit a ticket below using the link or call us directly at 888-251-2026 so that we can assist you. https://support.mycharge.com/hc/en-us/requests/new -The myCharge Customer Service Team

  Answered by myCharge Customer Care 3 years ago

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