A:AnswerHello there,
Thanks for contacting myCharge. I’m sorry to hear about the difficulties you’re having with your charger. Please fill out the ticket below for assistance with tech support and/or warranty claims. The ticket contains crucial information we need to assist in a timely manner.
Support Ticket: http://support.mycharge.com/hc/en-us/requests/new.
Any reply to this email will not further the warranty or tech support process and will not have a reply.
Thanks,
myCharge Customer Support
A:AnswerI have a samsung S22 and it will use the full capacity to fully charge the S22 1X. The unit does not work at all to charge my husbands iphone 13 mini. Have been back and forth with support and am trying to get my money back. Deceptive marketing by mycharge at best. Do not buy this unit.
A:AnswerCables are short, they don't pull out and extend. I charged my phone on a counter or on my lap as I was in airports etc. But if you don't readily need the device that you are charging-plug it in and put it in your bag while you go.
A:AnswerWhile electricity does not weigh anything, the components that store electricity do. The 10,050 mAh weighs 0.26 pounds. The 6700 mAh weighs 0.2 pounds.
A:AnswerThe battery size (aka amount of power the charger can provide) is different! One can provide 6700mAh internal battery of power and the second provides 10050mAh internal battery power.
A:AnswerThe charger pack supplements any android phone that requires a USB C, or Apple IPhone cable. All other mobile devices will require an additional cable, and utilize the USB port found on the pack.
