A:AnswerI’m not sure if it will work with that router but the same thing happened with my LA View camera bulb. So I bought the net gear ac1200 Wi-Fi mesh extender and it works great. I am not tech savvy but I got it to work great and the Ethernet port helps with my son’s computer. His school requires Ethernet connection for his tests. Bought a 25ft cable my son loves it. I hope this helps.
A:AnswerThe way I make sure it is connected is through the app Nighthawk. I sometimes have to sign in and when i do it connects to the router. I need to do this if my internet goes out. You can also see your modem speed in the app.
A:AnswerMine did the same thing. After troubleshooting it for days with no luck we attempted to return it, but since it had been longer than 14 days Best Buy would not give us a refund. Run back to the store and get your money back! We purchased a TP Link brand extender and it took 5 minutes to set up and is working great.