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I called customer service because mine was not connecting to the router. They got me connected in a matter of 30 minutes. I did find out that you may have 2 passwords, 1 for the router 2.4 ghz and 1 for the 5 ghz. The extender works great once it is connected. I hope this helps you get it connected.
Sorry, there was a problem. Please try again later.It should be the same password as your internet. My connected just fine with the password used for are Wi-Fi connection. I hope this helps. As soon as you get the three lights after connecting to router, go to the spot you are plugging it in. Then put in router password and the fourth should light up.
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