Questions & Answers

Q: QuestionWill the Geek Squad agent connect the device to my home network?

• A:Answer Yes, the agent will add the system to your existing wireless network and perform any necessary software or firmware updates.

Q: QuestionWhat streaming services can be configured during the setup?

• A:Answer The setup includes the configuration of up to two smart streaming services, such as Spotify or Apple Music.

Q: QuestionDoes the setup service include installing a networked audio hub?

• A:Answer No, the service does not include the installation of a networked audio hub or software to feed media to the system.

Q: QuestionWhat happens after the networked audio device is delivered?

• A:Answer Once delivered, the Geek Squad agent will unbox the networked audio player or speaker and prepare for the installation.

Q: QuestionHow long does the Add-On Networked Audio Device Setup typically take?

• A:Answer The estimated time to complete the service is 30 minutes.

Q: QuestionIs there a warranty for the networked audio device setup?

• A:Answer Yes, Best Buy’s networked audio services are backed by a 90-day limited workmanship warranty.

Q: QuestionWill the service include connecting the device to my Wi-Fi network?

• A:Answer Yes, the service includes connecting the device to your existing Wi-Fi network.

Q: QuestionWill the installers clean up after the audio device setup?

• A:Answer Yes, the installers will clean up the work area and remove any packaging you don’t need.

Q: QuestionDo I need to supply a device for the audio setup service?

• A:Answer Yes, you need to supply a PC, tablet, or mobile device for the service.

Q: QuestionCan the installers configure streaming services during the setup?

• A:Answer Yes, the installers can configure up to two smart streaming services like Spotify or Apple Music.

Q: QuestionDoes the service include setting up voice commands?

• A:Answer Yes, the service includes setting up basic voice commands with an existing voice assistant.

Q: QuestionDoes the service include an initial evaluation of the service area?

• A:Answer Yes, the service includes an initial evaluation and consultation to ensure the services meet your needs.

Q: QuestionMy pet pulled out the wires now have no sound not sure how to hook them up do you fix it

Asked 5 years ago by MarkG6996.

• A:Answer Hi there. Thanks for taking time to reach out for this and sorry for the slow response. I'm sorry to hear about the situation! We can absolutely send an agent out there to reconnect the wires or can try to walk you through it over the phone. Either way, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan the geek squad help in adding App services like Paramount Plus and Hulu?

Asked 6 days ago by Anonymous.

• A:Answer No, just Sonos.

  Answered 6 days ago by AnonymousVerified Purchase

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Q: QuestionWe are in a small office environment and looking for audio system for us to be able to listen to BGM, such as Sirius XM. We do not have any device yet and need to be installed upon the purchase of the audio system. Would BEST BUY be able to install it?

Asked 3 weeks ago by Kiyoshi.

Q: QuestionCan you setup a webmenu my pioneer vxs lx 505 receiver

Asked 8 months ago by Jaydub1971.

Q: QuestionI bought a new Apple TV 4K and having video and audio issues when streaming different things. Audio and visual lagging. I have an ocean 48 hdmi cable and my tv supports Dolby vision, hdr10+ and 4K. I have an existing Apple TV 4K w no issue.

Asked 1 year ago by Jay.

• A:Answer NO

  Answered 10 months ago by ANDREMVerified Purchase

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Q: QuestionI bought two samsumg 75" DU6900 and DU7200 tv's lately. They do not have an audio jack like they used to. I bought from BB a dual bluetooth wireless audio transmitter to hook wireless headphones to the tv. Can you get them to work?

Asked 1 year ago by bobbyd152.

Q: QuestionI have an existing Yamaha Receiver wired to Xfinity cable, Soundbar, Speakers, subwoofer, iPod, During renovation wires were removed. Now works on all but TV/Soundbar. I want to upgrade receiver and have professional install. Do you do that?

Asked 1 year ago by CTYankee.