“ClearIce 40 is making a very thick rectangle of ice. Evaporator does not stay in the harvest cycle or brief warming of the evaporator cycle long enough to drop the ice and the machine shuts off with the green light blinking. How do you do a factory reset?”
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Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. We recommend unplugging the product until the ice melts and this should resolve the issue. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
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