Questions & Answers

Q: QuestionDoes this ice maker have an indicator to let me know when to add water?

• A:Answer Yes, it has clear indicator lights to let you know when the ice is ready and when to add water.

Q: QuestionIs this ice maker easy to clean?

• A:Answer Yes, it has easy-to-clean, BPA-free parts. You can remove the filters and drain plug, and wipe the interior clean.

Q: QuestionWhat happens to the water from melted ice?

• A:Answer The water from melted ice drains back into the machine and is recycled for the next batch of ice.

Q: QuestionHow much ice can this ice maker produce per day?

• A:Answer This NewAir Countertop Clear Ice Maker can produce up to 40 pounds of ice per day.

Q: QuestionWhat type of ice does this machine make?

• A:Answer This ice maker makes crystal-clear ice cubes.

Q: QuestionThere is no possible way this machine can hold 39.7 pounds of ice. I don’t even think a 10 pound bag of ice could fit in it. Is the description incorrect.

Asked 6 years ago by Capacity.

• A:Answer The machine makes 40lbs of ice a day. It actually stores only about 5 lbs of ice after it's made.

  Answered 6 years ago by YinzerVerified Purchase

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Q: QuestionWill this machine store ice for an extended period or once the ice is produced will I need to empty the ice so it won’t melt?

Asked 6 years ago by Bella.

• A:Answer I leave my machine on all the time and it will keep ice for a few days.

  Answered 6 years ago by YinzerVerified Purchase

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Q: QuestionDoes have on machine water tank ? I don't want a sink connection.

Asked 6 years ago by Anonymous.

• A:Answer Tank holds approximately .5 gallons of water. No waterline connection available.

  Answered 6 years ago by Preston

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Q: QuestionIs the ice round or square? Approximately what size?

Asked 6 years ago by GliderMax.

• A:Answer It’s square and it’s about the size of regular dice. Also it’s hollow inside.

  Answered 6 years ago by Nothanks

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Q: QuestionDo I have to run a water line to this unit ?

Asked 5 years ago by Anonymous.

• A:Answer No, there is a water compartment with easy access to the top of the unit. It's wide enough, so adding filtered or distilled water is very easy. It's smart to place the icemaker near a sink for the occasional draining and cleaning. It's easy to add water, even easier to make ice.

  Answered 5 years ago by Kona76Verified Purchase

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Q: QuestionI have a couple of questions. First, can this ice maker be built into cabinet? Second, can I hook up a continuous water line? Third, does it have a built in drain?

Asked 6 years ago by Eric.

• A:Answer No, it can,t. No, you can’t . Yes, it does have a built in drain.

  Answered 6 years ago by Nothanks

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Q: QuestionWhen I try to turn it off for the night, the green on light still come on. Do I have to unplug it for overnight.

Asked 4 years ago by Gloria.

• A:Answer Thank you for contacting NewAir! Once the unit Clearice40 is receiving power the green light will stay on and to turn off the light you will need to unplug the ice maker. Best Regards, Customer Care.

  Answered 4 years ago by NewAir Team

  
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Q: QuestionWhat are the actual dimensions of the ice produced?

Asked 4 years ago by AAYY.

• A:Answer the ice cube size varies by ambient temperature, water temperature, and the time that the ice maker has been running. In general, ice cube size should be ranging in between 20~25 (L) x 15~20(W) mm.Best Regards, Customer Care

  Answered 3 years ago by NewAir Team

  
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Q: QuestionAs the ice melts inside the hopper, is the water recycled back into the water tank and back to ice again? Or will it need to be drained every day?

Asked 4 years ago by Wilson.

• A:Answer The water is recycled.

  Answered 4 years ago by jlbarraza70Verified Purchase

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Q: QuestionSo by the description this does not hold the ice indefinitely keeping it frozen, it just makes the ice?

Asked 1 year ago by Jeanne.

• A:Answer Thank you for contacting Newair! I apologize,the ice maker does not have a freezing compartment to keep the ice cool after it is made. Best Regards, Customer Care.

  Answered 1 year ago by NewAir Team

  
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Q: QuestionMy ice is now very cloudy. It was once clear.

Asked 1 year ago by zeek.

• A:Answer Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care

  Answered 1 year ago by NewAir Team

  
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Q: QuestionClearIce 40 makes thick rectangle of ice. Evaporator does not stay in harvest or brief warming cycle long enough & shuts off w/ green light blinking. How to factory reset? Newair’s answer: Unplug & let ice melt. REALLY?! Need a better answer please!

Asked 2 years ago by TheEDDY.

• A:Answer Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer

  Answered 2 years ago by NewAir Team

  
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Q: QuestionWhat’s the best water to use , spring water , filtered water , bottled water or distilled water.

Asked 2 years ago by Mike.

Q: QuestionHow do you change the ice size to make the cubes break apart easier and not just be one solid rectangle of ice that can’t be broken up even with the included ice scoop

Asked 2 years ago by Bz.