“Hello I purchased this item. I have two cameras that the light isn’t coming on when motion is detected.”
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Hello, Thank you for reaching out, and we're sorry to hear you're experiencing issues with the spotlight feature on two of your cameras. Please try the following troubleshooting steps: Check Spotlight Settings Open the Night Owl Protect app, go to Device Settings, and ensure the spotlight feature is enabled for the affected cameras. Verify Motion Detection Confirm that motion detection is turned on and that the detection zones and sensitivity are properly set. The spotlight will only activate when motion is detected within the set parameters. Power and Connectivity Make sure both cameras are fully charged and properly connected to the NVR. Also, check for any available firmware updates in the app. If the issue persists after these steps, we recommend restarting the cameras and the NVR. You can also try removing and re-pairing the cameras through the app. Should the problem continue, please don’t hesitate to contact our support team directly so we can assist further. Best regards, Night Owl SP Digital Support Team
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