Questions & Answers

Q: QuestionHow is the data stored with this security system?

• A:Answer All recordings and data are stored locally on the recorder's hard drive, ensuring privacy and no internet requirement.

Q: QuestionWhat type of alerts does the system provide?

• A:Answer You'll receive instant alerts to your mobile device for human and vehicle detection, including arrival and departure notifications.

Q: QuestionDoes this system require a subscription?

• A:Answer No, this system is a one-time purchase with no hidden costs or subscription fees.

Q: QuestionDoes this security system support two-way audio communication?

• A:Answer Yes, you can listen and talk with anyone who approaches using the two-way audio feature.

Q: QuestionCan I add more cameras to this system in the future?

• A:Answer Yes, you can easily add compatible plug-in wireless, wire-free (battery-powered), and doorbell devices to expand your coverage.

Q: QuestionWhat is the night vision capability of the cameras?

• A:Answer The cameras provide full-color night vision up to 100 feet.

Q: QuestionHow long is the power cord? Is there an option for a cord length extender or a longer cord available?

Asked 1 month ago by EDDIE.

• A:Answer Each camera includes a 6 ft. power cord. We do not offer a longer cord or an extender.

  Answered 1 month ago by Night Owl

  
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Q: QuestionCan the cameras be plugged in to an outside electrical outlet

Asked 2 months ago by Tam.

Q: QuestionIs there human technical support available?

Asked 5 months ago by Roe.

• A:Answer Yes, Night Owl provides human technical support for your system. You have several contact options: Phone Support - Number: 1‑866‑390‑1303 Hours: Monday–Friday, 8 am–8 pm EST Live Chat Support: Available 24/7 via the chat bubble on the bottom right of the support site at https://support.nightowlsp.com/hc/en-us Thank you for your question. -Night Owl Digital Support Team

  Answered 5 months ago by Night Owl

  
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Q: QuestionHello I purchased this item. I have two cameras that the light isn’t coming on when motion is detected.

Asked 8 months ago by Ted.

• A:Answer Hello, Thank you for reaching out, and we're sorry to hear you're experiencing issues with the spotlight feature on two of your cameras. Please try the following troubleshooting steps: Check Spotlight Settings Open the Night Owl Protect app, go to Device Settings, and ensure the spotlight feature is enabled for the affected cameras. Verify Motion Detection Confirm that motion detection is turned on and that the detection zones and sensitivity are properly set. The spotlight will only activate when motion is detected within the set parameters. Power and Connectivity Make sure both cameras are fully charged and properly connected to the NVR. Also, check for any available firmware updates in the app. If the issue persists after these steps, we recommend restarting the cameras and the NVR. You can also try removing and re-pairing the cameras through the app. Should the problem continue, please don’t hesitate to contact our support team directly so we can assist further. Best regards, Night Owl SP Digital Support Team

  Answered 8 months ago by Night Owl

  
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Q: Questiondoes this NVR connect wirelessly or by ethernet cable.

Asked 1 year ago by max.

• A:Answer Thank you for the question and happy to help. This system connects to the cameras via Wi-Fi and to the your router via ethernet cable. This ensures the highest level of quality for streaming access to via the app and remote access. It also is the most secure from a security standpoint. Hope this helps. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionHow far away from the base can I set a camera?

Asked 1 year ago by ready.

• A:Answer Thank you for reaching out. We are happy to help you as you research a security solution for your needs. We typically state up to 300 feet clear line. Obstacles like concrete and brick will reduce that distance though. Rest assured that we do allow returns following Best Buy policies should the system not meet your needs. Please let us know if you have any questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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