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Questions & Answers

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Page Showing 61-80 of 134 questions
  • QuestionUp to how many feet can this camera system can detect movement of a person?

    Asked by ALEXA.

    • Answer Thank you for the question and happy to help. Many factors will impact the distance with which motion detection will work including lighting, size of object in motion, shadows in the area, etc. In optimal conditions you should expect up to 70 ft from the camera. Please let us know if you have any other questions. Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionCameras won’t switch to night vision. How do I resolve this reoccurring issue?

    Asked by Blue83.

    • Answer Thank you for the message and sorry to hear of the issue with your night coverage. We welcome the chance to support you via our Technical Support team to troubleshoot any possible issues. We encourage you to email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionWith this if I want to add more cameras in the future can I? Since it comes with only 4.

    Asked by Anonymous.

    • Answer up to 8 camera's i believe

      Answered by HollyB

  • QuestionWhich app is compatible with this night owl protect or connect?

    Asked by hfer.

    • Answer Thank you for the question and happy to help. This system uses Night Owl Protect for mobile and tablet monitoring and control. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionDoes the camera have a wide-angle option?

    Asked by leslie.

    • Answer Thank you for the question and happy to help. This system uses FTD4 2K cameras which offer a 80 degree FOV (field of view). This is typically considered wide angle in the industry (60-110). Hope this helps. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionWill this system work with a 4K tv. I cannot get video image on my 4K monitor.

    Asked by bigdeal.

    • Answer Thank you for the question and happy to help. The system will display on a higher resolution monitor/tv but not a lower resolution monitor/tv. If you are having issues with your display feel free to reach out to our technical support for troubleshooting. Thanks, Night Owl SP Digital Support

      Answered by Night Owl

  • QuestionDo you have to have a subscription and pay monthly or yearly?

    Asked by MIke.

    • Answer Thank you for the question and happy to help. There is no subscription to fully use our systems from mobile, computer or base station. We do offer backup storage beyond your local system if you wish to have redundancy, but all features and functions work without any reoccurring fees. Hope this helps. Thanks, Night Owl SP Digital Support

      Answered by Night Owl

  • Questiondoes the shown color?

    Asked by Anonymous.

    • Answer Thank you for the question and happy to help. Yes, our camera systems show color day or night. Should your cameras are in complete darkness, they will activate infrared night vision to continue clearly recording in black and white up to 100 ft. away. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionIs this autovolt? Can i use this on a 220volt

    Asked by Mhar.

    • Answer Thank you for the question and happy to help. Our systems work on standard USA 120 volts. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionDoes this camera offer 24/7 recording

    Asked by Teddy.

    • Answer Box says it does. I tried setting up and accidentally removed device and now it wont let me set it up. So i have not verified for myself yet. My old Nightowl recorded 24/7 as to why I purchased new ones from Nightowl

      Answered by TRAVIESA

  • QuestionWhat would cause a "Precheck Fail" when trying to add wireless camera to DVR via the Night Owl app? (DVR is connected to internet via Ethernet, Camera and cell phone are connected to same internet via 2.4Ghz)

    Asked by TedA.

    • Answer If cables not properly connected

      Answered by Aloooo

  • QuestionIs this full color. Does it has night vision color videos.

    Asked by Ukp.

    • Answer Yes it is color with noght vision

      Answered by user385204

  • QuestionIs there a way to automatically archive the footage to a NAS server without having to manually move it every time?

    Asked by DrKanzlemar.

    • Answer Thank you for your question. We have heard of individuals finding ways to accomplish this but do not currently have an official process included for this feature. We have provided this to our system engineers to work on though. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionOne of my cameras is stuck in night mode(black and white) how do I resolve this problem? I’ve tried the app and the dvr settings

    Asked by KentuckyBlue83.

    • Answer We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionIs this WiFi compatible?

    Asked by Nando.

    • Answer Thank you for the question and happy to help. This system uses wiring to run audio/video/power to each camera from the recorder base. That is then capable of connecting to your local network for remote viewing from any location with internet. You may also add WiFi connected add-on cameras if you choose. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionCan I add a 4k wireless camera to this system?

    Asked by Stephen.

    • Answer Thank you for the question and happy to help. This system is a 2K system which means you can add a 2K or 1080P add-on camera, but you cannot add a higher resolution camera than the recorder can process. Hope this helps. Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionIs this 2 way audio because the owl system i have home does not?

    Asked by Alexa.

    • Answer Thank you for the question and happy to help. The FTD4 Series is one of our newer offerings that indeed includes 2-Way audio. You can hear what is happening via the cameras as well as respond via a speaker and mic in each camera. Please let us know if you have any other questions. Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionCan I run these wires on the outside of my home exposed to such elements as rain, sleet, snow, ice and sun?

    Asked by KentuckyBlu83.

    • Answer Thank you for the question and happy to help. While it is possible to run these cables outside we advise against it. Protection from the elements (particularly sun and at connector points water) are key to proper performance. If there is an awning or overhang that can protect the cabling that would be highly advised. We do offer A/C powered Wi-Fi and Wire Free battery based systems if that is an option for your budget. Please let us know if we may provide any additional support. Night Owl SP Digital Support

      Answered by Night Owl

  • QuestionDoes this have BNC CONNECTORS OR RJ45 CABLES?

    Asked by Reborn.

    • Answer Thank you for the question and happy to help. This system uses BNC cabling that is included with the system. -Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionCan the wires be ran outside? Or do they have to be ran inside due to hot/cold weather?

    Asked by Customer1st.

    • Answer Thank you for the question and happy to help. We advise our system be operated within the specified weather ratings for the camera and recorder, but cabling can be run outside if needed. We would advise to keep it off the ground and protected from the sun to extend the life of the cable sheathing and away from animals. Night Owl SP Digital Support Team

      Answered by Night Owl