A:AnswerThank you for the questions and happy to help as best we can. Yes, the system is 2K which is higher resolution that 1080p HD. And the cameras are indeed rated for outdoor use. We do advise trying to protect the cameras from sunlight if possible as it will work to extend the life of the cameras from sun wear. Thanks, Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help. You have the option for continuous recording or event based recording for longer storage capability. Both allow you to review footage through the app, online or directly connected to the DVR with a monitor/tv. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team
A:AnswerThank you for the question and very sorry to hear of the issue you are having with cameras. Your purchase comes with a 1 year warranty to protect from material defect or failure so we welcome the chance to support you on this. Please email techteam@nightowlsp.com with a brief description of the issue(s) you are facing. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you! Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help. You would need to contact your local Best Buy and request a quote for Geek Squad installation. We unfortunately don't control the costs of these services so we cannot speak to the costing/service. Our apologies for not being able to help more.
Thanks, Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help. Our systems do not operate on 220, only 120. Our apologies for any inconvenience this may cause. Please let us know if you have any other questions. We look forward to supporting you. Thanks, Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help. It is difficult to ensure compatibility without specific model info but in general if you have a new recorder with 2-way audio, you are welcome to add compatible cameras without 2-way audio. They just don't have the ability to provide 2-way audio functionality, but will still record. The tech is on both sides, recorder and camera. Hope this helps. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help as best we can. If you do not use the mobile application you are able to use the 2-Way audio but you would need to connect the wired microphone to the recorder and be at the recorder to speak/listen to audio. The microphone is model MIC-USB-FTD. Please let us know if you have any additional questions. Thanks, Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help. These cameras are rated for outdoor use. We do advise to try and keep them protected from sun exposure to extend the life of the camera and lens by installing under eves or awnings where possible. Please let us know if you have any other questions.
Thanks, Night Owl SP Support Team
A:AnswerThank you for the question and happy to help. Many factors will impact the distance with which motion detection will work including lighting, size of object in motion, shadows in the area, etc. In optimal conditions you should expect up to 70 ft from the camera. Please let us know if you have any other questions. Night Owl SP Digital Support Team
A:AnswerThank you for the message and sorry to hear of the issue with your night coverage. We welcome the chance to support you via our Technical Support team to troubleshoot any possible issues. We encourage you to email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. Thanks, Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help. This system uses Night Owl Protect for mobile and tablet monitoring and control. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help. This system uses FTD4 2K cameras which offer a 80 degree FOV (field of view). This is typically considered wide angle in the industry (60-110). Hope this helps. Thanks, Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help. The system will display on a higher resolution monitor/tv but not a lower resolution monitor/tv. If you are having issues with your display feel free to reach out to our technical support for troubleshooting.
Thanks, Night Owl SP Digital Support
A:AnswerThank you for the question and happy to help. There is no subscription to fully use our systems from mobile, computer or base station. We do offer backup storage beyond your local system if you wish to have redundancy, but all features and functions work without any reoccurring fees.
Hope this helps.
Thanks, Night Owl SP Digital Support
A:AnswerThank you for the question and happy to help. Yes, our camera systems show color day or night. Should your cameras are in complete darkness, they will activate infrared night vision to continue clearly recording in black and white up to 100 ft. away.
Please let us know if you have any other questions.
Thanks, Night Owl SP Digital Support Team
A:AnswerBox says it does. I tried setting up and accidentally removed device and now it wont let me set it up. So i have not verified for myself yet. My old Nightowl recorded 24/7 as to why I purchased new ones from Nightowl
