“I already have this coffee pot but the carafe is cracked. Can I get another glass carafe from manufacturer or your store??”

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• I have contacted Ninja about parts in the past and they are very good at replacing them at no cost. Not always, but they had good customer service. I had a blender part replaced. If not, their prices are about what you would expect, I needed to buy a couple extra cups for the blender.

  Answered by dharr18 4 years ago

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• We are sorry to hear about your carafe being cracked. We would like to review this matter further with you. Please reach out to our Customer Care Team at at 1-866-826-6941, Mon.-Fri. 9 a.m.-9 p.m. ET | Sat. 9 a.m.-6 p.m. ET.

  Answered by Ninja Community Support 4 years ago

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