Questions & Answers

Q: Questiondoes the coffee and espresso come out truly Hot? Can you increase the temperature of the final brew, especially if you drink the expresso without hot milk?

Asked 3 months ago by Elayne.

• A:Answer Yes, the coffee and espresso come out hot. The Ninja Luxe offers three brew temperature settings, and you can adjust the temperature before brewing by pressing the BREW TEMP button on the control panel.

  Answered 3 months ago by SharkNinja Product Expert

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Q: QuestionCan you get hot water only from the machine? In event making tea etc.

Asked 3 months ago by AW25.

• A:Answer No, the Ninja ES601 doesn’t dispense hot water on its own. It’s designed for brewing coffee, not for making tea or providing hot water separately.

  Answered 3 months ago by SharkNinja Product Expert

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Q: QuestionCan i ise outside usa? 240 volts?

Asked 3 months ago by Manr.

• A:Answer No, the Ninja ES601 is designed for 120V only and cannot be used on 240V without a proper voltage converter.

  Answered 3 months ago by SharkNinja Product Expert

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Q: QuestionCan ground coffee instead of beans?

Asked 9 months ago by BigEd.

• A:Answer The Luxe Café is only compatible with whole bean coffee. For best results, use the grinder on the machine when grinding.

  Answered 9 months ago by SharkNinja Product Expert

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Q: QuestionDo any PFAs come into contact with the coffee beans or brewing process in this machine?

Asked 11 months ago by Will27.

• A:Answer The Luxe Café does not list any PFAs in components that come into contact with coffee beans or the brewing process. After the water reservoir, the water does not come into contact with any plastic, ensuring a clean brewing path. All brew-related parts are made from materials safe for food and beverage use.

  Answered 11 months ago by SharkNinja Product Expert

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Q: QuestionCan I grind the beans late at night and set the portafilter so it is ready to brew in the morning for my wife to easily brew a cup in the morning? She won’t want to deal with grinding when she has the early morning shift so I would like to have it ready

Asked 11 months ago by Pauly.

• A:Answer No, the Luxe Cafe is specifically designed to grind coffee beans right before you brew, ensuring a fresh and flavorful espresso every time.

  Answered 11 months ago by SharkNinja Product Expert

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Q: QuestionCan you make an americano?

Asked 1 year ago by Americano.

• A:Answer Sure, you can made an americano with this unit.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionCan you use regular pods on Luxe Cafe?

Asked 1 year ago by Knorythm.

• A:Answer We confirm that the Ninja Luxe Cafe, is not designed to use pods.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionCan I schedule my cup coffee the night before to be brewed automatically in the morning ?

Asked 1 year ago by Freddy.

• A:Answer No, the Luxe does not have a programmable brew timer. It is a semi-automatic espresso machine designed for manual brewing.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionIs the water tank removable for cleaning/filling or can you only pour water into the reservoir?

Asked 1 year ago by Nancy.

• A:Answer Yes, the Luxe features a 70 oz. removable water reservoir, making it easy to clean and refill.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionIs this product underwriters laboratory approved

Asked 1 year ago by Anonymous.

• A:Answer Yes, all of the products are testes before its launch and sale.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionDo you have to grind the beans for each use? How loud is it? We live in a very small space with young children, and we try to avoid loud noises in the morning.

Asked 1 year ago by Coffee.

• A:Answer The Luxe espresso is only compatible with whole bean coffee. For best results, it's recommended to use the built-in grinder on the machine for each use. While the machine does include a grinder, it’s designed to operate smoothly and is relatively quiet compared to traditional espresso machines, making it a suitable option for small spaces and early mornings.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionIs any one having a issue with Crema? I am almost not getting any crema despite using reasonably fresh beans ~8 weeks old and grind setting at its finest (1). Is there any way of checking what pressure its getting brewed at? any tips or tricks?

Asked 1 year ago by Vikranth.

• A:Answer That can definitely be a bit disappointing. We recommend following the grind setting guidance closely, as it plays a key role in crema production. For personalized support, please contact our team at 1-800-365-0135 so they can review your experience and provide expert advice. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionIs this unit self-cleaning? If not, what steps are needed to keep clean?

Asked 1 year ago by Cleaning.

• A:Answer Yes, this unit does have a self-cleaning feature that will notify you when a clean cycle should be completed. However, we still recommend periodic cleaning and maintenance to keep it performing at its best. The steps for each type of cleaning, whether it's after brewing or cleaning accessories, are available to review on the Ninja website in the owner's guide.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionWhen will it be back in stock?

Asked 1 year ago by thefarside79.

Q: QuestionI can’t get the brother to work. It just beeps 3 times when I press start. Nothing happens when I press the purge button either

Asked 1 year ago by Anonymous.

• A:Answer We're sorry to hear you're having trouble with your Ninja - Luxe Café. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-800-365-0135. Please have your Ninja on hand at the time of your call. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionWhy does every drink taste burnt? adjusted to the lowest temp, cleaned the machine. everytime it tastes so burnt I can’t even drink it. I’ve changed the grind size. tried another bean I had but still tastes so burnt. Thinking of returning due to cost

Asked 1 year ago by Linds.

• A:Answer We're sorry to hear you're having trouble with your Ninja - Luxe Café. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-800-365-0135. Please have your Ninja on hand at the time of your call. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionCan you ship this to Best Buy in Toronto, Canada ?

Asked 1 year ago by Anonymous.

Q: QuestionCan you ship it to Toronto, Canada ?

Asked 1 year ago by Anonymous.