A:Answer That can definitely be a bit disappointing. We recommend following the grind setting guidance closely, as it plays a key role in crema production. For personalized support, please contact our team at 1-800-365-0135 so they can review your experience and provide expert advice. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET.