Questions & Answers

Q: QuestionIs it easy to download from iPhone to frame

Asked 2 years ago by Anonymous.

• A:Answer No! Keeps telling me file format not supported, when the file format it a jpeg! Frustrating!!!

  Answered 2 years ago by Anonymous

  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow many photos can it display? Do you just create an album on your phone with all the photos and than play share it? Hiw does this work?

Asked 3 years ago by Traci.

• A:Answer The number of photos would depend on the size of each image. However, on average it can fit around 700-1000 photos. To create an album, go to Photos. After Playlists, you’ll see Content Library, which you should click. Click ‘Create an Album’, give it a name and click ok. You’ll now be prompted to start adding photos.

  Answered 3 years ago by Nixplaysupport

  Helpful (8)Unhelpful (2)ReportAnswer this questionShow more answers (1)

Q: QuestionOnce the pictures are downloaded into the frame do you NEED to have a wifi connection?

Asked 2 years ago by AB.

• A:Answer The Nixplay Frame will continue to display content stored in the frame memory when the frame is disconnected from WiFi. However, any new content added will only be displayed on the Nixplay frame once the frame is connected to the WiFI.

  Answered 2 years ago by Nixplaysupport

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there a monthly charge after buying the frame?

Asked 2 years ago by Buddy75.

This question was asked about the related product: Nixplay - W10K Touch 10.1-inch LCD Smart Digital Photo Frame - Black/Gold

• A:Answer Yes, there is now. Nixplay has downgraded their basic plan which allowed you to store unlimited photos, to only 0.5gb and forcing into buying a subscription plan if you wish to keep all your photos. They have also stopped supporting Google photos which could have offloaded some of these limits. 5 photo frames, 6gb of photos, at least they're giving me the option of which ones I want to delete before April. I do not recommend these frames anymore. Just one more subscription service to milk every last nickel.

  Answered 8 months ago by XNxplayUser

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionI want to get one for my M-I-L and have all the siblings upload their pics from their locations. Will this work or do we have to all be on the same local network?

Asked 2 years ago by Jmicho.

• A:Answer Yes, you can load pictures from anywhere as long as you have an internet connection!

  Answered 2 years ago by Nixplaysupport

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the frame have to always be plugged in or is there a battery? If there’s a battery, how long does it last when unplugged?

Asked 2 years ago by Anonymous.

• A:Answer It has to (remain) plugged in to function. There is no (rechargeable) battery.

  Answered 2 years ago by wmhblair

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill the videos play through without touching the screen?

Asked 3 years ago by lortr66.

• A:Answer Yes, the videos will play automatically. You do not need to touch the screen to play videos.

  Answered 3 years ago by Nixplaysupport

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use a SD Memory Card in this?

Asked 3 years ago by Bkin.

• A:Answer No, the frames do not have a USB or SD card slot.

  Answered 3 years ago by Nixplaysupport

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this digital frame play the sound of the videos uploaded to it when they are displayed?

Asked 2 years ago by Memo.

• A:Answer Yes the frame has built in speaker and is able to play the sound of the videos.

  Answered 2 years ago by Nixplaysupport

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this frame rechargeable, or does it stay plugged to an outlet?

Asked 2 years ago by TBone.

• A:Answer It stays plugged into an outlet.

  Answered 2 years ago by BradyNVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it have to be plugged in to maintain power or can it be charged (wireless power)?

Asked 2 years ago by Anonymous.

• A:Answer It has to have a continuous power source.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I send pictures thru email ?

Asked 2 years ago by windy.

• A:Answer Yes you can

  Answered 2 years ago by S20fe5GVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs a remote included with this frame? The description states there is, but it is not shown in the "What's Included" section or in the pictures provided.

Asked 3 years ago by SusanC0425.

• A:Answer The Nixplay Touchscreen frames does not come with a remote. The touchscreen has all the functionality of the remote control that was available in the previous versions of Nixplay frames. In addition to this, the Nixplay app can still be used as a remote control

  Answered 2 years ago by Nixplaysupport

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questionmy frame stopped working, went dead.Is there a reset function? How can I trouble shoot it? Thank you!

Asked 1 year ago by karensara.

Q: QuestionIs the storage expandable with an SD or microSD card on the Nixplay - W10K Touch 10.1-inch LCD Smart Digital Photo Frame?

Asked 1 year ago by Zane.

This question was asked about the related product: Nixplay - W10K Touch 10.1-inch LCD Smart Digital Photo Frame - Black/Gold

• A:Answer Yes

  Answered 1 year ago by Viejo67

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have a weather display?

Asked 1 year ago by Hoss.

• A:Answer Yes

  Answered 1 year ago by RPM5Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you upload pictures from Dropbox?

Asked 1 year ago by Mike.

Q: Questionis it automatic rotating from vertical to horizontal pictures?

Asked 1 year ago by Anonymous.

Q: QuestionWhat is the largest file size that you can display?

Asked 2 years ago by Shar.